Course description
Practical Usability Testing (UT)
This course focuses on the skills and knowledge also covered in the Certified Usability Analyst (CUA)™ examination. Progressive testing of websites and software applications is a critical component of creating a user-centered design. It is important to check if they support the users' needs, limitations, mental models and cognitive styles.
Objective
Learn quick and practical usability testing techniques—ranging from simple paper prototype tests to cutting edge remote testing—for the entire interface design life cycle and accurately predict how users will experience your applications.
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Upcoming start dates
Who should attend?
Prerequisites
There are no prerequisites to take this course.
Who should attend
Usability practitioners, website/intranet developers, application developers, interface designers, project managers, quality control personnel, market researchers, and graphic artists.
Training content
Introduction
- The purpose of usability testing
- Usability testing is an essential form of feedback
- Why testing is critical
- Why even good designers get it wrong the first time
- Benefits of testing early and often
Exercise: Conduct a mini-usability test on a Web site
Designing a Usability Test
- Types of usability tests
- Summative vs. formative tests
- How to formulate a solid test strategy
- The right number of participants
- Writing tasks for a usability test
- Overview of the testing process
- planning
- conducting
- analyzing
- sharing & implementing results
Usability labs
Exercise: Develop task wording for a usability test
Early Prototype Testing
- What can you gain from an early prototype test
- Purpose and advantages of prototypes
- Reverse card-sort technique
- Performance-based testing
- Testing the brand and affordance
Exercise: Hands-on exercise performing an early prototype test
Exercise: Visual affordance test
Exercise: Brand design test
Exercise: Reverse card sort
Advanced Prototype Testing
- What can you gain from an advanced prototype test?
- Setting usability criteria and performance metrics
- Using performance rating instruments
Exercise: Hands-on exercise performing an advanced prototype test
Analysis and Reporting
- Capturing session data
- Compiling and tabulating data
- Analyzing findings
- Creating recommendations
- Presenting data
- Techniques to convince
Exercise: Prioritize test findings
Remote Testing
- When to do remote testing
- Major obstacles to overcome
- Real benefits
- Available online tools
Exercise: Performing unmoderated and moderated remote tests
Comparative Studies
- Purpose of comparison studies
- Overview of how to conduct a within-subjects and between-subjects comparison study
- How to analyze results from a comparison study
Live Site Analysis
- How to make the most out of Web logs and server data
- Taking advantage of direct user feedback
Refining your Technique
- Enhancing your moderating techniques
- Responding to difficult testing situations
- What makes a good moderator
Exercise: Rewriting probing usability testing questions
Ten-Point Usability Checklist
Practical points for conducting a usability test
Allows you to:
- eliminate the risk of testing and not getting answers to your questions
- focus on the question and not the implementation of the test
- maximize your effort and leverage your budget
Exercise: UT scoping
Case problem using the 10-point checklist
Costs
Please contact the provider for pricing details
Certification / Credits
What you’ll learn
- Survey the scope of usability issues
- Know the four factors that drive your testing
- Know the appropriate test and when to use it
- Learn tests that uncover problems with content organization, task flow, and brand strategy
- Conduct performance-based tests using paper and functioning prototypes
- Review advanced prototype testing that adds precision to your performance measures
- Design and conduct a remote test
- Learn to analyze web traffic logs
- Review a 10-point checklist of the critical components of a successful usability test plan.
What you get
- Real-world examples and practical tips from our instructors who are also active user experience (UX) consultants
- Hands-on individual and group exercises to ensure conceptual understanding
- Training package that includes:
- A comprehensive student manual
- A student exercise book
- A summary study guide
- Usability glossary
- Usability resources
- Quick reference guides
- A ten-point usability test checklist
- Quick reference guides
Why choose Human Factors International?
100,000+ professionals trained so far
8,500+ certified professionals worldwide
Global Leader in UX Consulting and Training
Contact this provider
Human Factors International
HFI specializes in providing practical user experience design training for everyone from new to advanced design professionals. To meet your career goals, Human Factors International (HFI) offers three certification tracks: Certified Usability Analyst (CUA)™ Certified User Experience Analyst (CXA)™ Certified...