Corporate / Group Training

Practical Usability Testing (UT)

2 days
Next course start
Inquire about virtual training for teams (+2 start dates)
Webinar, On-site
2 days
Next course start
Inquire about virtual training for teams (+2 start dates)
Webinar, On-site
This provider usually responds within 48 hours 👍

Course description

Practical Usability Testing (UT)

This course focuses on the skills and knowledge also covered in the Certified Usability Analyst (CUA)™ examination. Progressive testing of websites and software applications is a critical component of creating a user-centered design. It is important to check if they support the users' needs, limitations, mental models and cognitive styles.


Learn quick and practical usability testing techniques—ranging from simple paper prototype tests to cutting edge remote testing—for the entire interface design life cycle and accurately predict how users will experience your applications.

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Upcoming start dates

Choose between 2 start dates

Inquire about virtual training for teams

  • On-site
  • Online

Inquire about virtual training for teams

  • Webinar
  • Online

Who should attend?


There are no prerequisites to take this course.

Who should attend

Usability practitioners, website/intranet developers, application developers, interface designers, project managers, quality control personnel, market researchers, and graphic artists.

Training content


  • The purpose of usability testing
  • Usability testing is an essential form of feedback
  • Why testing is critical
  • Why even good designers get it wrong the first time
  • Benefits of testing early and often

Exercise: Conduct a mini-usability test on a Web site

Designing a Usability Test

  • Types of usability tests
  • Summative vs. formative tests
  • How to formulate a solid test strategy
  • The right number of participants
  • Writing tasks for a usability test
  • Overview of the testing process
  • planning
  • conducting
  • analyzing
  • sharing & implementing results

Usability labs

Exercise: Develop task wording for a usability test

Early Prototype Testing

  • What can you gain from an early prototype test
  • Purpose and advantages of prototypes
  • Reverse card-sort technique
  • Performance-based testing
  • Testing the brand and affordance

Exercise: Hands-on exercise performing an early prototype test

Exercise: Visual affordance test

Exercise: Brand design test

Exercise: Reverse card sort

Advanced Prototype Testing

  • What can you gain from an advanced prototype test?
  • Setting usability criteria and performance metrics
  • Using performance rating instruments

Exercise: Hands-on exercise performing an advanced prototype test

Analysis and Reporting

  • Capturing session data
  • Compiling and tabulating data
  • Analyzing findings
  • Creating recommendations
  • Presenting data
  • Techniques to convince

Exercise: Prioritize test findings

Remote Testing

  • When to do remote testing
  • Major obstacles to overcome
  • Real benefits
  • Available online tools

Exercise: Performing unmoderated and moderated remote tests

Comparative Studies

  • Purpose of comparison studies
  • Overview of how to conduct a within-subjects and between-subjects comparison study
  • How to analyze results from a comparison study

Live Site Analysis

  • How to make the most out of Web logs and server data
  • Taking advantage of direct user feedback

Refining your Technique

  • Enhancing your moderating techniques
  • Responding to difficult testing situations
  • What makes a good moderator

Exercise: Rewriting probing usability testing questions

Ten-Point Usability Checklist

Practical points for conducting a usability test

Allows you to:

  • eliminate the risk of testing and not getting answers to your questions
  • focus on the question and not the implementation of the test
  • maximize your effort and leverage your budget

Exercise: UT scoping

Case problem using the 10-point checklist


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Certification / Credits

What you’ll learn

  • Survey the scope of usability issues
  • Know the four factors that drive your testing
  • Know the appropriate test and when to use it
  • Learn tests that uncover problems with content organization, task flow, and brand strategy
  • Conduct performance-based tests using paper and functioning prototypes
  • Review advanced prototype testing that adds precision to your performance measures
  • Design and conduct a remote test
  • Learn to analyze web traffic logs
  • Review a 10-point checklist of the critical components of a successful usability test plan.

What you get

  • Real-world examples and practical tips from our instructors who are also active user experience (UX) consultants
  • Hands-on individual and group exercises to ensure conceptual understanding
  • Training package that includes:
    • A comprehensive student manual
    • A student exercise book
    • A summary study guide
    • Usability glossary
    • Usability resources
    • Quick reference guides
    • A ten-point usability test checklist
    • Quick reference guides

Why choose Human Factors International?

100,000+ professionals trained so far

8,500+ certified professionals worldwide

Global Leader in UX Consulting and Training

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Human Factors International
1860 Highway 1, Suite 3600
52556 Fairfield IA

Human Factors International

HFI specializes in providing practical user experience design training for everyone from new to advanced design professionals. To meet your career goals, Human Factors International (HFI) offers three certification tracks: Certified Usability Analyst (CUA)™ Certified User Experience Analyst (CXA)™ Certified...

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