Since 2005, we at “Hotrain Hotel & Restaurant Trainings”, have been offering special training programs specifically to the hotels, restaurants and departments within companies that provide hospitality services.
Our aim is to present trainings specific to the requirements of the industry, and to serve as a training department for hotel and restaurants in raising their service standards, increasing the satisfaction of guests and ensuring guest loyalty.
We believe that offering trainings in general knowledge, behavior and operational knowledge, and skills, by trainers with industrial experience and academic careers in the industry, increases the level of professionalism.
Today, every business aims to create a "complete" experience that gives “value” to the time and money that their guests spend by appealing to all five senses and leaving their guests with an total experience that is specific to the brand.
At “Hotrain Hotel & Restaurant Trainings”, with this in mind, we provide business-specific trainings for managers and entry level personnel as per the standards of the business. We operate in this field to be able to improve the skills necessary to provide a customer-specific service and to ensure that a sector professional pursues his/her career with a broad perspective and with a solution-oriented and predictive approach through relevant training.
Before our training, we make preliminary visits to assimilate the standards and to recognize the day-to-day operations of enterprises.
During our trainings, we take the competencies of the participants to the next level by promoting interactive participation with animations, group works, case studies, and games.
Hotrain XR (AR / VR) based trainings are also designed to meet the training needs with the state-of-the art technology.
At the end of each training period, we present assessment reports to our participants, and the reports and suggestions of our trainers to the businesses.
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