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Customer Service: The Basics

GoldSRD
Training overview
Corporate / Group Training
4 hours
Start dates
Online
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Course description

Customer Service: The Basics

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?

Attendees Who Would Like to Learn More About Customer Service (NASBA Field of Study: Business Management & Organization).

Training content

Objectives:

  • State what customer service means in relation to all customers, both internal and external
  • Recognize how attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Costs

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Why choose GoldSRD?

5 specialized trainers

Taught 10,000 attendees each of the past three years

11th Year in Business; double figure growth every year for the past six years

About GoldSRD

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GoldSRD

GoldSRD is a leading provider of high-quality, interactive professional development. We have over 200 full-day courses on technical capabilities (Internal Audit, Accounting, Finance, IT Audit and Microsoft-Office specific courses) and People-Centric (“soft”) skills. Our Founder, Danny M. Goldberg, is a...


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Danny M Goldberg discussing the importance of coaching and mentoring, specifically during times of WFH.

         

Contact info

GoldSRD

2641 Pine Springs Drive
75093 Dallas Texas

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www.goldsrd.com

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