Course description
Customer Service: The Basics
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Get in touch to learn more about our training for your team!
Upcoming start dates
Who should attend?
Attendees Who Would Like to Learn More About Customer Service (NASBA Field of Study: Business Management & Organization)
Certification / Credits
Objectives:
- State what customer service means in relation to all customers, both internal and external
- Recognize how attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
Why choose GoldSRD?
Professional Trainers that know how to engage everyone
100% Client Retention
280+ full day courses
Contact this provider
GoldSRD
GoldSRD is a leading provider of high-quality, interactive professional development. We have over 200 full-day courses on technical capabilities (Internal Audit, Accounting, Finance, IT Audit and Microsoft-Office specific courses) and People-Centric (“soft”) skills. Our Founder, Danny M. Goldberg, is a...