Course description
London School of Retail & Digital Banking
In todays increasingly competitive world for retail banks keeping up to speed with key trends and desired changes is challenging. The drive to digital, pressures on profitability, increased regulation, increased competition, the increasing power and demands of customers make differentiation ever more important. This programme allows attendees to share learning from around the globe with one of the industry’s leading thought leaders and trainers.The programme will enable attendees to share ideas and innovations when returning to their bank.
Over 5 days this course will give attendees a unique opportunity to:
- Enhance your bank's growth and revenue opportunities, product development ideas, and approach to marketing to enable you to deliver against future customer requirements
- Experience first-hand retail banking front line operations and benchmark that experience with leading retailers in CentraI London Understand how your retail bank compares with world leading retailers that deliver outstanding customer experiences. Take away practical solutions that create exceptional customer experiences that deliver significantly higher performance to implement in your bank through this unique “customer experience store tour”
- Develop, design and understand marketing and distribution strategies used by leading retail banks to meet the changing needs of your customers – technology is changing customer behaviour – learn how to cost effectively deliver results whilst adapting to these major changes
- Understand the future role of the branch in a digital world – see how you can effectively drive local branch profitability in an increasingly digital world
- Acquire new techniques to maximise your sales and improve performance across all distribution channels – appreciate the requirements to operate cost effectively in an omni-channel world
Upcoming start dates
Training content
Day 1
- Programme introduction
- Revenue Growth Challenge
Day 2
- Marketing and communication
- Distribution – the future alternatives
Day3
- Customer Experience
- Customer Service
Day4
- Walking workshop
Day 5
- Innovation
- Sales Performance and Productivity
- Profit/ acquisition/ retention (PAR) - getting the transformation balance right
- Summary and future actions
Costs
The Course fee: 4895 + VAT
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Euromoney Learning
At Euromoney Learning, we understand that learning doesn’t start and end when you leave the classroom. We know that the financial markets never stand still, and that technology has both simplified and added complexity at a break-neck pace. That’s why...