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Buidling Blocks of Customer Service

Eagle's Flight
Training overview
Corporate / Group Training
Start dates
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North America
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Course description

The Building Blocks of Service Excellence

How do you guarantee that every customer receives excellent customer service every time? Impossible? Not if there is a common vision and a consistent approach to delivering service across the organization. Once you unite everyone in their commitment to service excellence and equip them with the tools and skills to provide it, a natural momentum is created. It begins within the company - as people recognize that they are all customers and suppliers to each other - and flows outward to your paying customers.

Eagle’s Flight’s Building Blocks of Service Excellence program, delivered in either in-class or virtually, initiates this critical momentum and provides a practical route map for driving it forward. Experiential in nature, this course tackles the customer service challenge as a whole, from establishing a receptive mindset and exploring interaction mechanics, skills and techniques, to building long-term relationships. Ultimately, your employees will return to work with relevant and applicable strategies and tools that are the foundation for service excellence. Increased customer loyalty, satisfaction, sales, and word-of-mouth advertising are just a few of the tangible results you’ll experience as a result.

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?

This program is suitable for employees at all levels.

Training content

We know as well as you do, that there are many types of learners in any given training event. Our learning methodology harnesses the power of experiential learning to fit the needs of this wide spectrum of learners. Through honest discussion, case studies, action planning, and an experiential learning session that mimics real-world challenges, your learners learn by doing, not just listening, reading, or watching. They practice their new skills in a safe, and controlled environment that maximizes their potential to see success, and leave with the confidence to apply what they have learned back on the job. Participants return to work with the ability, tools, and confidence to:

  • Take accountability for each service interaction, from uncovering their real need to delivery
  • Communicate clearly - listen, respond, adjust and confirm - to understand and be understood
  • Achieve positive results every time - even challenging interactions are opportunities to increase customer loyalty
  • Consider all service options and make decisions based on expertise and customer knowledge
  • Focus on long-term business relationships, not isolated interactions
  • Easily apply the course’s powerful, multipurpose, service tool


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Why choose Eagle's Flight?

Worked With Over 50% of the Fortune 500

Over 90% Repeat Business

Content Offered in 20+ Languages and 

35+ Countries

About Eagle's Flight

Eagle's Flight

Founded in 1988, Eagle's Flight has earned its reputation as a global leader in the development and delivery of business-relevant, experiential learning programs that achieve specific training objectives and lasting behavior change.  The Eagle's Flight brand of experiential learning engages...

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Contact info

Eagle's Flight

487 Clair Road West
N1L0H7 Guelph Ontario

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