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Transforming Customer Complaints into Opportunities

Dale Carnegie Training
Training overview
1 hour

Course description

3-Hour Live Online Webinar

This live online Transforming Customer Complaints into Opportunities webinar, offered by Dale Carnegie, aims to provide students with the necessary skills to resolve complaints, reduce stress, build relationships, and improve customer loyalty and retention. All complaints are made up of two parts: the emotional and the logical/rational. In order to successfully resolve a complain, both parts must be dealt with. This online webinar provides participants with techniques and methods to successfully resolve customer complaints and turn them into opportunities for learning and growth. 

The core competencies focused on in this live online webinar are customer experience and interpersonal skills. Further, related competencies that will play a role in this webinar involve conflict resolution, communication, stress management.

Who should attend?

This live online Transforming Customer Complaints into Opportunities webinar is best suited for any professional whose daily duties include client interaction. Specifically, the following professionals will benefit from this course: Customer Service, sales representatives, customer and technical support teams, receptionists, and accounts payable personnel.

Training Content

The content of this live online Transforming Customer Complaints into Opportunities webinar is structured as follows:

  • Transform complaints into additional sales and service opportunities
  • Use a consistent process to resolve and recover from complaints
  • Deal with emotional and logical aspects of complaints
  • Analyze the root causes of complaints to identify opportunities for strengthening customer relationships
  • Apply methods to manage emotions and reduce stress when resolving complaints

Costs

The cost of this live online Transforming Customer Complaints into Opportunities webinar is $349 USD.

Certification / Credits

Upon successful completion of this live online webinar, students will receive the following:

  • Credits: 0.3 CEUs
  • Accreditations: PMI - 3 PDUs

About supplier

Dale Carnegie Training

Dale Carnegie Training

Dale Carnegie TrainingĀ® has been transforming individuals for over a century, producing some of the most notable figures in business, politics and entertainment. Whether delivered in-person or Live Online, their courses improve the performance of employees with an emphasis on...


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