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Attitudes for Service

Dale Carnegie Training
Training overview
3 hours
Course description

Course description

3-Hour Live Online Webinar

This live online Attitudes for Service webinar, offered by Dale Carnegie, aims to provide students with the necessary skills to successfully communicate with customers and clients and take 100% responsibility for customer service. Your attitude is always showing during customer interactions and this training webinar can help ensure you always have a professional and positive one. Students will apply the principles outlined by Dale Carnegie and identify ways to maintain a friendly, low pressure and high service environment that makes customers come back.

The core competencies focused on in this live online webinar are results-oriented and management controls. Further, related competencies that will play a role in this webinar involve accountability and influence.

Who should attend?

This live online Attitudes for Service webinar is best suited for professionals seeking to enhance their interaction skills with customers and clients. Specifically, this webinar is suited for customer Service, sales representatives, customer and technical support teams, receptionists, and accounts payable personnel.

Training Content

The content of this live online Attitudes for Service webinar is structured as follows:

  • Use the Four Drivers of Customer Service and Three Customer Service Principles to build customer relationships
  • Assess customer service attitudes to set goals for improvement
  • Develop and ask the right questions to gain insight into the customer experience
  • Apply attitude control principles to maintain professionalism
  • Use conversational language to prevent high pressure customer interactions

Costs

The cost of this live online Attitudes for Service webinar is $349 USD.

Certification / Credits

Upon successful completion of this live online webinar, students will receive the following:

  • Credits: 0.3 CEUs
  • Accreditations: PMI - 3 PDUs, HRCI - 2.75 General Business Credits

About supplier

Dale Carnegie Training

Dale Carnegie Training

Dale Carnegie TrainingĀ® has been transforming individuals for over a century, producing some of the most notable figures in business, politics and entertainment. Whether delivered in-person or Live Online, their courses improve the performance of employees with an emphasis on...


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