Based in Atlanta, Georgia, Customer Focus has provided innovative, world-class customer service skill-building and customer loyalty learning programs since 1994. Clients include IBM, Blue Cross & Blue Shield, Dell, KeyBank, Verizon Wireless, Children’s Medical Center, FedEx, AT&T, BMW, Edward Jones, and many others.
Competitive organizations choose Customer Focus for:
- Customer-centric culture-building learning programs
- Measurable world-class service, sales, manager, and consulting skills and standards
- Flexibility, responsiveness, and creativity to meet client needs
- Commitment to the success of the client, its people, and its customers
Customer Focus also provides the Patient' VOICE Skill Clinics program (www.skillclinics.com ) that guarantees 80 percentile HCAHPS scores and, as revealed in hospital executive interviews (www.skillclinics.com/videos ) develops the skills that lead to improve health care and hospital quality, safety, and cost-control.
All Customer Focus learning programs provide employees with the critical skills, practical knowledge, confidence, motivation, and customer-focused values to create and keep customers for life.