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Based in Atlanta, Georgia, Customer Focus has provided innovative, world-class customer service skill-building and customer loyalty learning programs since 1994. Clients include IBM, Blue Cross & Blue Shield, Dell, KeyBank, Verizon Wireless, Children’s Medical Center, FedEx, AT&T, BMW, Edward Jones, and many others.

Competitive organizations choose Customer Focus for:

  • Customer-centric culture-building learning programs

  • Measurable world-class service, sales, manager, and consulting skills and standards

  • Flexibility, responsiveness, and creativity to meet client needs

  • Commitment to the success of the client, its people, and its customers

Customer Focus also provides the Patient' VOICE Skill Clinics program ( ) that guarantees 80 percentile HCAHPS scores and, as revealed in hospital executive interviews ( ) develops the skills that lead to improve health care and hospital quality, safety, and cost-control.

All Customer Focus learning programs provide employees with the critical skills, practical knowledge, confidence, motivation, and customer-focused values to create and keep customers for life.

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Customer Focus, Inc.

664 Glenover Drive
30004 Alpharetta GA

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