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Emotional Intelligence

Corporate Education Group
Training overview
Corporate / Group Training
2 days
Start dates

Course description

Emotional Intelligence

Our ability to deal effectively with our emotions in the work place is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional, and physical resources, emotional intelligence is increasingly critical as a skill set. Emotional intelligence strategies combined with native intelligence increases our ability to successfully manage the constant challenges from customers and our business associates.

Through skill-building exercises and group discussion, this course will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity. Participants will explore tools, techniques, skills, and perceptions to perform their roles and manage their emotions with confidence and positive results.

Who should attend?

Individuals who will benefit from this course include those who wish to accomplish the following: increase deliberateness in making decision, temper negative responses to distressing situations and, improve conflict and communication skills.

Training content

learning objectives:

  • Understand the importance of using emotional intelligence.
  • Create an environment for productive work relationships.
  • Use a model to guide your responses to difficult and challenging situations.
  • Learn an approach for more intentional actions.
  • Self-motivate while tempering negative responses.
  • Adopt team communication skills for running effective meetings, decision-making, and creative problem solving.
  • Develop one-on-one communication skills for constructive feedback and conflict management.
  • Practice applying tools and skills through individual and group exercises.
  • Gain the confidence to deal with resistance and negativity.
  • Demonstrate leadership qualities that promote trust, motivation, and commitment to results.
  • Develop skills in “outcome thinking.”

Module 1: Introduction

  • Emotional Intelligence in the Workplace

Module 2: The Five Competencies

  • Self-Awareness
  • Self-Regulation
  • Self-Motivation
  • Empathy
  • Effective Relationships

Module 3: Developing Emotional Intelligence

  • Objectives of Emotional Intelligence
  • Emotions and Performance
  • Four-Step Process
  • Five Factors of Emotional Intelligence

Module 4: Applying the Competencies

  • Perceiving and Interpreting Scenarios
  • Managing High/Low
  • Managing a Reaction
  • ABCs of Emotions
  • Decision Making
  • Emotional Goal-Setting in Groups
  • Influencing

Module 5: Summary and Close

  • Six Steps for Improving Emotional Intelligence


Contact Corporate Education Group for pricing details.

About CEG

Corporate Education Group


Corporate Education Group (CEG) delivers talent strategies and development solutions that align with targeted business goals to transform organizational performance. From assessments to advisory consulting, program design, training delivery, and measurement, we identify the right solutions to unlock business value....

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Contact info

Corporate Education Group

300 Brickstone Square - Suite 201
01810 Andover MA

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