Decision Making and Problem Solving

learning objectives:

• Describe effective decision-making fundamentals.
• Use a proven problem-solving technique.
• Understand pitfalls — resisting solutions and ineffective decisions.

Module 1: Decision Making

• Exercise: Decisive Role Models
• Decision Making Model
• Exercise: Pros & Cons – Individual versus Group Decisions
• Indecision: Identifying Major Causes and Remedies
• Pitfalls and Best Practices

Module 2: Problem Solving

• Problem Solving Wheel Model
• Exercise: Define the Problem and Write a Problem Statement
• Analyzing the Problem’s Impact Through Multiple Stakeholder Lenses
• Potential Solutions Generation Techniques (4 Techniques)
• Exercise: Put into Practice – Generating Potential Solutions
• Exercise: Problem Solving Challenges
• Solution Selection and Planning
• Exercise Implementation Best Practices
• Pitfalls and Best Practices