Show as: Mobile

Expectations, Measurement, and Accountability™

Training overview
1 day
Next start date: Contact for info - Worldwide
On-site / Company-specific

Course description

Expectations, Measurement, and Accountability™

A critical indicator of employee productivity and employee retention, according to recent research regarding high performance, is, “knowledge of what is expected of me at work.” The manager’s first responsibility in performance management is to provide clarity regarding performance expectations. Yet, today many managers struggle with how to ensure clarity around outcome based performance expectations and priorities. This program will provide the framework and skills to ensure performance expectations are clear, understood, and measurable. Help managers put in place a performance measurement process that eliminates the unintended consequences of a poor measurement process.

Effective performance measurement is dependent on three critical variables…clarity on what is expected, clarity on acceptable standards of performance, and a method of measurement that clearly communicates the level of performance against the acceptable standard.

Download Communispond's communication whitepaper

Who should attend?

This course is suitable for frontline supervisors, managers, and directors.

Training Content

Through lectures, exercises, and in-the-moment coaching, students that attend Expectations, Measurement, and Accountability™ will learn:

  • How to align of each person’s work with the over-arching strategy or business results of the organization.
  • How to ensure performance expectations are end result of deliverables.
  • How to identify of the essential tasks that have the most influence on results and deliverables.
  • How to identify of the essential behaviors that are required of the employee’s team role.
  • How to create of a compelling scorecard to let employees know where they stand and how to take future appropriate action.
  • How to create an operating rhythm of personal accounting for performance and progress for each employee.
  • How to put into practice the What, Why, When 3-question framework for routine performance dialogue with employees.


Contact Communispond for pricing information.

This course can accommodate up to 25 participants with one facilitator.

About supplier

Communispond - building powerful professionals

Since 1969, Communispond has provided communication coaching and training to more than 300 of the Fortune 500 companies and has helped more than 800,000 professionals achieve business goals by communicating with clarity and power. Communispond has remained the market leader...

Read more and show all training delivered by this supplier

Request info

Fill out your details to find out more about Expectations, Measurement, and Accountability™.

  Contact the provider

  Get more information

  Register your interest

Request Information

Find out more about this Expectations, Measurement, and Accountability™ course by simply filling out your details:

Training reviews

No reviews available

LOOKING FOR TRAINING? offers a free consultancy service to help compare training for you and your team

Request a free quote