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Leadership: Problem Solving / Decision Making

Chart Learning Solutions
Training overview
Professional Course
Self-paced Online
6 hours

Start dates
Start anytime
Chart Learning Solutions

Course description

Leadership: Problem Solving / Decision Making

This Problem-Solving/Decision-Making course is a Leadership Development course brought to you by Chart Learning Solutions. Their Leadership Development courses are intended for executives, managers, supervisors, and emerging employees who want to improve their skills in leadership.

In this course, participants will study five units that will improve their skills in problem-solving and decision-making. These are:

  • Early Problem Recognition
  • Four Stages of Creative Problem-Solving
  • Defining and Analyzing Problems
  • Confident Decision-Making
  • Crisis Resolution

See the course content section below for more information about what you will learn in each segment.

This course can be delivered in two formats. Regardless of learning method, participants will be fully supported in their journey by Chart Learning Solutions’ network of partners.


This option includes unlimited access to slide presentations, video lectures, interactive quizzes, and practical exercises. Participants in this course will also become part of a supportive student network.


The blended course options offers a mix of instructor-led and online training. This option is great for those who wish to combine online learning with more traditional classroom instruction.

Who should attend?

These courses are designed for:

  • Executives
  • Managers
  • Supervisors
  • Emerging employees

Training content

Early Problem Recognition

  • Definition of a problem and problem-solving
  • The 80-20 Iceberg Rule
  • Early symptoms of common problems
  • Conduct gap analysis
  • Four techniques for problem recognition data collection
  • Three steps for initiating a formal problem recognition process
  • Steps for moving forward

Four Stages of Creative Problem-Solving

  • Effective problem SOLVER behaviors and attitudes
  • Four stages of a systematic problem-solving process
  • Ten creative problem-solving techniques

Defining and Analyzing Problems Accurately

  • The importance of accurate problem-solving
  • Define a problem in nine ways
  • Analyze and identify root causes

Confident Decision-Making

  • Make better decisions more quickly
  • Four stages of decision-making
  • Implement and monitor an action plan
  • Discover your decision-making style
  • Logical and intuitive decision-making techniques

Crisis Resolution

  • The difference between a crisis and a problem
  • The main causes of crisis
  • Characteristics of organizational crisis
  • Six steps to crisis resolution
  • Crisis modeling to increase crisis efficiency


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About Chart Learning Solutions

Chart Learning Solutions

Chart Learning Solutions have created their wide range of training options in order to assist organizations in the development of high-performing managers, leaders, customer service providers, and sales executives. They have created an online learning methodology that increases performance and...

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Contact info

Chart Learning Solutions

1120 Centre Pointe Drive, Suite 800
St. Paul MN 55120

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Average rating 5

Based on 1 reviews.

Rickie Jones
I now have a systematic way to face problem-solving and decision-making. Before I used to just “wing it” and hope for the best. I can’t believe how creative I became in coming up with solutions to issues that seemed unsolvable. Rickie Jones
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