High-Performance Teams Series

This program consists of 16 courses:

1. Setting Team Ground Rules

There are both advantages and disadvantages to working in a team, but if formed with the right foundations in the forming stage, the team increases its chances of success. Teams often fail because of interpersonal “people” conflict, not because of tasks completed. We will help you how to manage this conflict and why it is important to establish, publish, and refer to the ground rules at each meeting so that they become a habit.

2. A Great Start to a High Performance Team

Understand the importance of a written team charter when a team is newly formed and how you set up the team’s foundation for success. You will learn how to ensure everyone understands what needs to be done, measures for success, who is responsible for the work to be done, and what resources are available. Discover how to increase acceptance and buy-in and how you can get a dysfunctional team back on track.

3. Communication Traits of Effective Teams

The most important communication behavior is being able to communicate in an open, safe, and supportive culture. High performance teams use a wide variety of effective communication skills, the bottom line is to be understood. We will show you how to practice the three R’s - be reliable, responsible, and reasonable. Understand how to maintain optimal levels of communication awareness.

4. SMARTER Goal Setting for Team Results

Uncover the benefits of goals as they prioritize what’s important and organize task urgency. Follow 4 rules for effective goal setting - write them down, set objectives, communicate to the team and review. You will learn how to apply seven elements of team goals to achieve the end goal.

5. Conflict Resolution in Teams

All conflicts have one bottom-line trigger—differences in values of what’s important. Beliefs define values by an idea, principle, or opinion that we judge to be true. Understand how to resolve conflict around issues and situations, not people. Discover the three-stage process to resolve team conflict.

6. Building Team Trust and Respect

Trust is a prediction of reliance on an action. Understand the elements for building trust and how the elements of earning respect includes continuous learning, being productive, showing appreciation, getting competent, being passionate, listening, being considerate, using no excuses, building trust, and respecting yourself.

7. Creative Problem-Solving in Teams

Use the three steps and tips for creative problem-solving to define the problem—often the most challenging stage in the process. Use techniques such as brainstorming, COPPER, the 5 Whys, Cause and Effect Fishbone, and SWOT Analysis. If you have a more complex problem, use the four step formal process to assist you.

8. Effective Team Decision-Making

Pros of consensus-building are to gain widespread agreement with a group, but it’s more time consuming that voting. There’s no room for competitive positions trying to win over others in consensus. Agreement requires what’s best for the team. Discover ways to navigate agreements and implement six steps for reaching team consensus.

9. Consensus-Building in Teams

Pros of consensus-building are to gain widespread agreement with a group, but it’s more time consuming that voting. There’s no room for competitive positions trying to win over others in consensus. Agreement requires what’s best for the team. Discover ways to navigate agreements and implement six steps for reaching team consensus.

10. Giving Constructive Team Feedback

Understand opportunities for providing feedback that include opinion, recurring errors, behaviors, and work habits. Learn how to deliver positive feedback by being specific, timely, and avoiding pitfalls mistakes. Deliver opportunity feedback with planning, remembering to point out what’s going well with your observations and invite a discussion.

11. Responsible Risk-Taking in Teams

Responsible risk-taking is understanding your organization’s risk policies and decision parameters. Apply characteristics of responsible risk-takers to become a more effective change agent. Understand that preparation steps for risk-taking create a safe environment for risk and reduce uncertainty.

12. Overcoming Team Complacency

Understand how to identify the symptoms of complacency that include feeling stuck, fear of change, boredom and if left unchecked and depression. All people experience complacency at different times, typically after a reaching a success. Implement strategies for overcoming complacency before it spreads.

13. Rewarding and Recognizing Team Contributions

The single greatest job motivator is recognition for a job well done.

14. Keeping Teams Motivated

The biggest reason for lack of team motivation are psychological (work satisfaction) and performance obstacles. Take steps to remove or reduce those obstacles within your control or influence. Understand how you can be responsible for creating the workplace in which you want to be—an individual’s motivated attitude is contagious.

15. Measuring Team Performance

Understand the factors that contribute to poor performance include lack of understanding roles, responsibilities, and accountabilities. We will show you how to measure team performance by individual behavior, individual results to the team, team group dynamics and, team group results. Use the RASIC matrix system to bring clarity and structure to unclear team roles and responsibilities so that you can structure high-performance results.

16. Repeating Team Successes

Anything that creates success should have a process built in to make it repeatable. Apply attributes of a successful system process to create repeatable success. Analyze your successful system process using a “Success and Effect Diagram.”