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ISO/IEC 20000-1:2011 Lead Auditor (TPECS)

BSI America
Training overview
4 days
Classroom / Public

ISO/IEC 20000-1:2011 Lead Auditor (TPECS)

BSI Auditing & Quality Assurance CourseISO/IEC 20000-1:2011 Lead Auditor (TPECS) Course - An IT Service Management Course with BSI

This ISO 20000-1:2011 course discusses the ISO 20000-1:2011 standard for lead auditors. The course covers the concepts of ISO 20000-1:2011 in depth as well as best practice in IT service leading management systems and process audits in compliance wit ISO 19011:2011.

Led by experienced IT service management instructors, this course will help you gain an understanding of the entire ISO 20000-1:2011 audit process, from managing to process to reporting on results. You will complete the course with the skills to effective manage an IT service management systems audit.

The course follows three Exemplar Global TPECS Competency Units:

    IT – Information Technology Service Management Systems
    AU – Management Systems Auditing
    TL – Leading Management Systems Audit Teams

Who should attend?

This course is suitable for:

  • Individuals interested in conducting first-party, second-party, and third-party audits
  • Management Representatives
  • Managers
  • IT service personnel

Suggested Prerequisites

  • Prior review of the ISO 20000-1:2011 and ISO 20000-2:2011 standards
  • Knowledge of IT service practices

Written test are held on days 2, 3, and 4.

Training Content

This course will cover the following modules:

  • IT service management definitions, concepts, and guidelines
  • The purpose of the ISO 20000 series
  • The requirements of the ISO 20000-1:2011 standard
  • The roles and responsibilities of the auditor
  • Apply ISO 19011:2011 definitions, concepts, and guidelines
  • Recognize the principles, practices, and types of audits
  • Conduct all phases of an internal audit
  • Prepare and present effective reports
  • Exemplar Global’s certification scheme
  • The role of objectives, scope and criteria in the audit process<
  • How to plan audits
  • Conduct audit team selection
  • Initiate the audit and conducting opening meetings
  • Audit team leader responsibilities
  • Communicate effectively during the audit
  • Conduct on-site activities
  • Prepare audit conclusions
  • Conduct closing meetings
  • Report audit results


The cost of this course is $2570 per participant.

Fees include comprehensive course manuals and reference materials.

Early bird discounts are available for those booking in advance.

Training Locations

This course is offered at multiple locations. Contact BSI for details.

Provider: BSI America

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