Course participant reviews for Bonfire Training

Bonfire training is an integral part of customer service training for our CSRs. They crave and need the tools that Bonfire provides them. What's more, our customers expect and deserve the superior level of service that Bonfire provides to our internal and external customers. We look forward to Bonfire training for each new hire class. Your team ...

I love Stacy! She’s always keeping things interesting and fun! Always keeping us engaged. Forced us to come out of our comfort zone. Great info! Very good advice!

The training was great (as always)! Employee feedback has been excellent.

Encouraging, full of information. I call this a meat and potatoes training - a lot of take away - stays with you - ripple effects.

I was engaged and everything was very thorough. Got me out of my comfort zone.

The information was covered completely and we were given the tools necessary for us to be able to teach this class.

I was satisfied with how well Mary held everyone's attention and engaged everyone with the learning activities. She was very knowledgeable and helpful.

Lisa is such a dynamic person with unending positive energy. She conveyed a true feeling of care and interest in making our group work better together. She took her time to break down the 5 Dysfunctions of a Team with our staff. She explained each topic and reinforced our understanding by assigning tasks to us as individuals as well as in groups...

Really got to the roots of the 5 dysfunctions. Gave understandable definitions and how to relate to our team specifically.

Workshop has always been very informative. There are tips and techniques to walk away with. Also, good thoughts to personally reflect on.

Positive, because I learned things about our team that I may otherwise not have.

Very engaging and involved. Learned a lot about myself and team dynamic. It was a good first step to allow us to be open to the uncomfortable situations to help improve our team.

Allowed us to be vulnerable and get to know each other. I learned a lot about myself and my team members. I feel the workshop will better our team.

Our company loved the DISC Assessment and all of the information regarding their personality/behavior type. Mary Klein was also a wonderful trainer who really connected with our group.

Tia was easy to work with. She listened to what I was looking for in the training and catered it to our group perfectly. The day was split into 2 sessions, and she kept up her spunk and energy throughout both. I don't know how she does it, but she kept us all going even at the end of the day! We have used the Pryor/Carnegie/Disney training sessi...

Tia is amazing. Her classroom presence is great, she is likeable and easy to talk to. She engages the class effortlessly.

I believe this training will help my team rise to a new level of customer service. The training helped us know ourselves better, to know the team members better and to prepare us to recognize the customers we serve and tailor our communications to help that customer have a better experience.

Great facilitator! Great activities! I always find the Bonfire training useful and pertinent on a day to day basis.

Instructor is knowledgeable and manages to keep the content exciting and interactive. I particularly liked the book recommendations on the various topics presented. Overall a great experience! Great moment to be more introspective and get to know more of our colleagues.

Eye-opening. Not only is this a wonderful opportunity, it helps us to better understand ourselves, our thought process and how to keep interacting effectively (peers and public).

We have used Mary in the past and asked specifically for her again. Her knowledge and connectivity to our group is what we loved about her and why we asked for her again. She didn't just convey information, she connected us to the information and explained the why's of what we were doing. We are extremely satisfied with Bonfire Training and M...

Desirae is always fantastic! Her ability to present relevant information for our business, combined with the fact that she knows much of our staff, makes the training extremely valuable and engaging. Thank you!

Mary is truly amazing. She has helped us tremendously. Mary does a fantastic job of keeping everyone engaged.

Tia was very energetic. Knows how to redirect and refocus on own thinking. Help with tools for job and family and life. She went beyond the job.

It shows a different way of handling myself and the customer.