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Conflict Management

Bonfire Training
Training overview
Corporate / Group Training
1 day
Start dates
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North America
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Course description

Conflict Management


The goal of this Conflict Management workshop with Bonfire Training is to equip team members to productively engage in conflict resolution conversations in the workplace to avoid the same conflict resurfacing and to reduce stress:

  • Reduce the potential for conflict
  • Understand the influences to conflict resolution
  • Handle conversations to manage conflict and move forward

In this Conflict Management workshop, you will discover how to get to the real cause of the problem, how to disarm disagreeable people, how to defuse tense situations, and how to handle anger (your own and others’). You will also learn “what to say when” scripts for specific conflict situations that arise at work, so you will NEVER be at a loss for the right words again.

We will examine conflict by covering:

  • Basic causes of conflict
  • Proven strategies for minimizing causes of conflict so you can prevent disagreements from occurring in the first place
  • How fear of conflict can hold you back personally and professionally
  • Why avoidance, power plays, pouting, and manipulation never resolve conflict
  • The positive side of conflict


Participants will leave the workshop with solid techniques that can be used immediately to facilitate conversations, with tactics to prevent the same conflict from resurfacing.

Who should attend?

This workshop is ideal for managers of people and any team members who want to keep conflict in the workplace from derailing projects, reducing productivity and negatively impacting morale.

Training content

Possible topics include:

Reduce the Potential for Conflict

  • Recognition of the potential for conflict by being aware of sources of conflict
  • When change occurs in three areas at work, conflict and confrontation can follow
  • The value of shared experiences at work and other strategies that reduce potential conflict

Influences to Conflict Resolution

  • The agendas that exist during conflict. Some go unrecognized thus damaging the ability to resolve the conflict
  • The use of different processes to determine the real cause of the conflict
  • Examination of eight personal tendencies that can sabotage resolution if left unaddressed

What Comes Easy and What is Difficult about Conflict and Confrontation? What happens to our ability to think during conflict?

  • How to use emotions. What productive or harmful roles do emotions play during a confrontation?
  • Considering multiple points of view can be painful and yet is a critical component to moving past conflict

Handle the Conversation to Manage Conflict and Move Forward

  • Choosing words that sooth and avoiding words that provoke negativity
  • Learning to listen in a way that promotes genuine concern and a desire to partner to resolve conflict
  • How to use negotiation during the conversation
  • Ensuring clarity… acceptable and unacceptable behaviors and attitudes; how to use influence techniques
  • How to include talking about accountability so the same conflict doesn’t resurface
  • What happens after the conversation truly matters… defining how to move forward


Contact the provider for more information and pricing details.

Why choose Bonfire Training?

Specialized training for customer service and leadership

30+ years of experience in B2B training

Trusted by 150+ clients in a variety of industries

About Bonfire Training

Bonfire Training

Bonfire Training coaches corporate leaders, reenergizes management teams, and empowers company frontline staff to be the best communicators in their business. We have a long history of training high profile organizations; and it’s our firm belief that effective communication is...

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Contact info

Bonfire Training

11350 North Meridian St., Suite 100
46032 Carmel IN

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Average rating 5

Based on 7 reviews.

Desirae is wonderful and the way she teaches you would think she worked in our office.
Helpful information for dealing with customers in real life.
Desirae used examples that we actually use every day.
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