Course description
Service Excellence Through Quality Practices - 1 day Training Course
This course from ASQ is designed to give participants the ability to establish a culture of continuous improvement in their organization. During this one day course they will learn to apply tools and systems that will encourage improvement and quality to flourish in a service environment.
Business who constantly improve in service and production will always be steps ahead of their competition. The US economy is growing in focus on service and both leaders and staff need the knowledge and skills that will give them the ability to succeed. Participants will learn quality management system elements, improvement tools, and process improvement strategies that successful companies use, and how to apply them in a service environment.
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Upcoming start dates
Who should attend?
This course has been developed to meet the needs of quality leaders and specialists in the service sector. This includes quality consultants, managers, and other leaders responsible for driving excellence through quality practices.
Training content
Session 1:
- Introductions & Orientation
- Module 1A: Quality practices and trends in service, lessons learned along the way and areas of significant opportunity
- Module 1B: Foundation knowledge on improving and controlling quality in the service sector
Session 2:
- Module 2A: Business process management and CQI management
- Module 2B: Implementing a CQI culture
Costs
The cost of this course is $699 per participant. ASQ members receive a discount on this training course.
In-Company Training
In addition to scheduled dates, this course can be delivered as an in-company training for your staff. Request information to learn the details.
Contact this provider
ASQ - American Society for Quality - Professional Training Courses & Certification
ASQ (American Society for Quality) is an international community of individuals committed to quality who share the ideas and tools that make our world work better. With individual and organizational members around the world, ASQ has the reputation and reach...