Course description
Benchmarking is a disciplined approach to gather and compare practices and performance both within and across organizations. It can be conducted for products, processes, and organizational effectiveness, among numerous other applications. This course provides an overview of benchmarking principles and common approaches, and an emphasis on how organizations leverage benchmarking to focus, guide, and realize value-driven improvement and change.
Upcoming start dates
Who should attend?
Audience
- Business leaders and managers that are responsible for performance and improvement.
- Improvement specialists that need to understand best practices and set targets for increased performance.
Training content
Chapter 1: Benchmarking Overview & Principles
- How Organizations Leverage Benchmarking
- Why Organizations Benchmark
- What Benchmarking Is Not
- Knowledge Check
- Case Study - Download and Video
- EMC Case Study
- How Dell and EMC Improved Process Management with Benchmarking
- Continuous Learning
- Benchmarking Reinforces Change
- Knowledge Check
Chapter 2: Benchmarking Takes Many Forms
- Benchmarking Forms
- Benchmarking Forms KPIs
- Applications of Benchmarking
- Benchmarking Forms - Competitive
- Connecting the Dots
Chapter 3: Putting Benchmarking into Perspective
- Key Considerations
- Business Trends
- Cost of Not Knowing
- What Is the Right Performance?
- A Detailed View of APQC’s Benchmarking Methodology
- Allocation of Responsibilities
- Why Organizations Benchmark & What to Do with the Data
- Knowledge Check
Chapter 4: Highlights and Wrap-Up
- Close-Out Video
- Course Evaluation
Costs
Self Paced Course
Member - $260
Non-member - $325
(bulk pricing based on # of participants)
Corporate Group Training
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Define benchmarking and performance measures for organizational purposes
- Gain an understanding of benchmarking
- Understand the benchmarking methodology and comprehend the benchmarking structure
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
Contact this provider
APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...