Course description
This Learning Lab furthers the understanding of the learning outcomes from the Transferring Critical Knowledge Instructor Led course through hands-on applications.
Capturing critical knowledge and making it available when and where it’s needed is at the core of the Knowledge Management (KM) value proposition. But before an organization can connect employees to key knowledge assets, it must identify those assets. This course will give participants the tools to understand what knowledge is truly critical to their organizations and determine the most urgent priorities for capture and transfer. It will include an overview of established best practices and examples from leading organizations. Participants will simulate an organization where employees struggle to find, transfer, and apply knowledge. A lack of expertise location tools, limited expert capacity, and poor coordination of common knowledge capture and transfer approaches will prove challenging as you attempt to execute routine tasks. Through the introduction of focused knowledge improvement sessions, participants will learn how to identify critical knowledge, reveal gaps, and better coordinate and align KM practices to enable a more continuous flow of critical content and expertise.
Upcoming start dates
Who should attend?
Audience
Business leaders and knowledge practitioners who need to focus knowledge capture and transfer efforts where greatest value exists.
Training content
Chapter 1: Setting the Stage
- What is Critical Knowledge and What Is Its Impact?
- APQC’s Knowledge Flow Process
- Make the Process Flow
Chapter 2: Identify Critical Knowledge
- Define Criteria to Prioritize
- Techniques to Identify Critical Knowledge
- Knowledge Loss Risk Matrix
- Knowledge Map
- Knowledge Elicitation
Chapter 3: Capture & Transfer Critical Knowledge
- Common Ways to Transfer Knowledge
- How to Capture & Transfer Critical Knowledge
- Approaches that Enable Knowledge Transfer
Chapter 4: Manage Access & Refresh of Critical Knowledge
- Managing Access to Critical Knowledge
- Make Knowledge Broadly Accessible
- Navigate, Filter, and Customize Flow
Chapter 5: Ensure Use of Critical Knowledge
- Ensuring Critical Knowledge is Applied & Used
- Build KM Into Processes and Expectations
- Measure Transfer Through a Business Lens
- Monitor What Is – And Isn’t – Working
Chapter 6: Wrap Up and Summary
- Use Critical Knowledge To Drive The Strategy
- TCK Best Practices
- Wrap Up
- Course Evaluation
Costs
Member: 10,000/day
Non-member: 12,500/day
Up to 20 participants
Certification / Credits
Learning Outcomes
- Evaluate and prioritize knowledge transfer challenges to drive more effective KM,
- Scale knowledge transfer activities to support a more diverse set of organizational needs
- Sustain progress as part of a larger improvement journey.
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...