Course description
In this course, participants will learn the power of RACI charting, one of the more popular techniques used for role-based analysis, to clarify roles and responsibilities within teams and processes. Real-life examples will be used to highlight the approach, variations, and tips and tricks for applying it for real value.
Upcoming start dates
Who should attend?
Audience
- Process Improvement Specialists who focus on identifying and implementing strategies to enhance business processes
- Change Specialists who guide organizations through change management processes to ensure smooth transitions
- Project Planners, Managers, and Leaders who are responsible for planning, executing, and leading projects to achieve specific organizational goals while ensuring efficiency and alignment with strategic objectives
Training content
Chapter 1: People, Process, & Technology
- High-Performing Teams
- Role Clarity
- Examples of Role Clarity
- Implications of Role Clarity
Chapter 2: RACI Charting
- RACI Charting Overview
- Level & Detail
- Clarify the Scope of the RACI
- Clarify the Activities
- Other Considerations
- RACI Example – Order to Cash
- RACI Example – Lead to Launch
- Activity #1: Product/Service Lifecycle
- Project Charter
- Activity #2: Complete a RACI
- Socialize & Confirm
Chapter 3: Advances & Alternate Techniques
- Integrated Plan & RACI
- Alternatives
- Using RACI to Drive Improvement & Change
- Leverage Throughout Lifecycle
- Applying the Results
Chapter 4: Summary & Wrap Up
- Highlights and Wrap-Up
- Course Evaluation
Costs
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Understand how role clarity is a critical success factor for many of our processes
- Learn best practices for defining and enabling process roles
- Learn how to create and use a RACI chart & understand alternative approaches and uses
- How role analysis fits into process design, project planning, performance, and improvement
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...