Course description
During this course, participants will learn how to conduct a process risk analysis to identify and assess factors that may jeopardize successful performance. Examples from APQC member organizations will be used to illustrate the importance of this technique in building more resilient processes and identifying how managers and workers should be prepared to handle circumstances that may occur during the performance of work.
Upcoming start dates
Who should attend?
Audience
Process owners, process designers, SMEs, and improvement specialists who document current and future state processes.
Training content
Chapter 1: What is Risk Analysis?
- Risk Analysis Definition
- Why Do Risk Analysis?
- Where Do We Look?
- Sources of Risk
Chapter 2: How to Manage Risk - Techniques
- Assessing Process Risk
- Risk Analysis Approach
- Example: Risk Matrix Harm & Probability
- Example: Risk Matrix Benchmarking
Chapter 3: Failure Mode and Effect Analysis (FMEA)
- Risk Analysis – Failure Mode and Effect Analysis
- FMEA
- FMEA – What Does It Do?
- Assessment Activity Worksheet
- FMEA – Simplified Format
- Severity or Impact of the Failure
- Likelihood or Probability of Occurrence
- Detection or Prevention of The Failure
- Risk Mitigation Actions
- Risk Prevention: Poka Yoke
- Prevention: Poka-Yoke Mistake of Proofing
- Example: Poka Yoke
- Poka Yoke Methods and Examples
Chapter 4: Risk and Analysis Tools
- How to Carry Out Risk Analysis
- Process Risk Analysis Example
- FMEA on a Service
- Activity
Chapter 5: Summary & Wrap Up
- Highlights and Wrap-Up
- Course Evaluation
Costs
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Identify process risks
- Evaluate how to mitigate (lessen or remove) risks
- Plan for contingencies - who, what, when - when risks happen during the performance of work
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
Contact this provider
APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...