Course description
This course will discuss common types of process maps and demonstrate best practices for their creation and use based upon real examples from APQC engagement with organizations like yours. Participants will go through the life cycle of the process map from design to performance, and subsequent evaluation and continuous improvement.
Upcoming start dates
Who should attend?
Audience
Process owners, process designers, SMEs, and improvement specialists who document current and future state processes.
Training content
Chapter 1: Process Mapping – Understanding the Big Picture
- Activity #1: Select a Process
- Looking to Answers
- Frameworks Vs. Definitions
- What is a Process Model?
- Building a Shared Vision
- Why Organizations Map Processes
- Mapping Techniques Include
- Different Levels
- How to Develop Process Maps
- Questions to Ask When Mapping
- Holistic View
- Alternative Technique: IGOE Model
Chapter 2: Process Mapping
- Before You Begin
- Flowchart Types
- Top-Down Flowchart
- Activity #2: Create a Top-Down Flowchart
- Traditional Flowchart
- Cross-Functional / Swim Lanes
- Standard Symbols
Chapter 3: Best Practices
- Build In Single Page Views
- Methodology
- Maintain Process Clarity
- The Framework Defines Your Steps
- Staying on Course
- Working With Decisions
- Complex Decisions Made Manageable
- Branching Shows Parallel Processes
- Consider Your Audience
- Activity #3: Relationship Map
Chapter 4: Summary & Wrap-Up
- Highlights and Wrap-Up
- Course Evaluation
Costs
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- What is a Process map, and why should you use them
- Illustrate the form and function of a Process map
- Understand the steps to create a flow chart
- Learn basic and advanced techniques
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...