Course description
During this course, you will learn the benefits of the SIPOC (suppliers, inputs, process, outputs, and customers) tool and how to use it effectively in your improvement projects.
Upcoming start dates
Who should attend?
Audience
Process improvement practitioners and SMEs who will be designing, improving, and leading processes.
Training content
Chapter 1: What Is Process Input/Output Analysis and Why It Is Important?
- Importance of Input/Output Clarity
- When to Use the Technique
- Forms of Analysis – Current State vs. Future State
- SIPOC
- COPIS & Potential Alternatives
Chapter 2: Start at the Middle - Process
- Set the Scope
- Confirm the Stakeholders
- Gather Existing Information
- Confirm the Process Steps
Chapter 3: Work Backward – Inputs
- Forms of Potential Process Inputs
- In the Flow
- Supporting/Enabling
- Input Requirements (timing, volume, form, etc.)
Chapter 4: The Beginning – Suppliers
- Identify Suppliers for each Input
- Differences between Suppliers
Chapter 5: The Result – Outputs
- Document the Outputs
- Confirm Form & Variations of Outputs
Chapter 6: The Reason – Customers
- Identify the Customers of each Output
- Evaluate Customer Expectations/Needs
Chapter 7: Analysis, Hints, & Tips
- Evaluate timing, flow, and completeness of inputs/outputs
- Conduct Supplier Risk Analysis
- Identify Customer Delighters, Satisfiers, and Dissatisfiers
- Hints, Tips, and Proven Practices
Chapter 8: Advanced Techniques
- Align Inputs & Outputs Using Process Framework
- Validate Handoffs between Processes
- Confirm Stakeholder Visibility
Chapter 9: Summary & Wrap-Up
- Reaffirm Need and Value
- Summary of Proven Practices
- Course Evaluation
Costs
Corporate Group Training
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Understand the need to properly identify and document process inputs and outputs
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...