Course description
During this course you will learn how to identify, assess, and select process improvements; pick the right improvement approach and manage the change process; and integrate and align different improvement initiatives across the organization. Topics to be covered include change management, benchmarking, lean/Six Sigma, and the alignment of improvement efforts across an organization.
Upcoming start dates
Who should attend?
Audience
- Process management leaders, improvement practitioners and SMEs who will be designing, improving and leading processes
- Process workers, managers, and change agents that need skills to affect improvement of process performance and outcomes
Training content
Chapter 1: Introduction and Stage Setting
- Introduction To Process Improvement: Identifying and Prioritizing Improvement Opportunities
- APQC Course Completion Requirements
- APQC's Process Management and Improvement Approach
- APQC Process Management Life Cycle and Seven Tenets
- Learning Objectives For Process Improvement
Chapter 2: Process Improvement Definition
- Process Definition and Process Improvement Approaches
- Process Maturity and Process Improvement
- Align Improvement With a Process Classification Framework
- Knowledge Check
Chapter 3: Identifying Process Improvement Opportunities
- Roadmap For Process Improvement Opportunities
- Benchmarking and Maturity Assessments
- Stakeholder Assessment and Kano Analysis
- Knowledge Check - Benchmarking And Stakeholder Assessment
- Process Analysis Introduction: Affinity Analysis, Cause and Effect Thinking, and Dashboards
- Knowledge Check - Affinity Analysis, Cause and Effect Analysis and Dashboards
- Heat Map Analysis and Other Analytical Techniques
- Demonstration of Heat Map
- Knowledge Check - Heat Map Analysis
Chapter 4: Assess and Prioritize Opportunities
- Prioritization Purpose and Techniques
- 2X2 Matrix
- Prioritized Heat Map and Value Path
- Knowledge Check
Chapter 5: Develop the Roadmap and Implement Process Improvement Opportunities
- Implementing Improvement Opportunities
- Knowledge Check - Project Implementation
- Tips for Success: An Addendum
Chapter 6: Highlights and Wrap-Up
- Summary
- Additional Resources
- Course Evaluation
Costs
Self Paced Course
Member - $260
Non-member - $325
(bulk pricing based on # of participants)
Virtual Classroom
Member - $340
Non-member - $425
(bulk pricing based on # of participants)
Corporate Group Training
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
- Identify, prioritize, and select improvement opportunities
- Choose the “right” improvement approach
- Learn how to manage the change
- Integrate and align different improvement initiatives across the organization
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...