Course description
The Process Fundamentals Boot Camp is designed to equip participants with essential skills and knowledge needed for effective process management. Organized around the Seven Tenets of Process Management, this course explores the characteristics of high-performing organizations that effectively manage their processes. The boot camp is comprised of foundational best practices and learnings from APQC courses:
- Process Management Essentials
- Process Framework Essentials
- Process Design Essentials
- Process Analysis Techniques
- Designing End-to-End Processes
This boot camp serves as an excellent foundation and stepping stone to the Process Manager and Framework Professional certifications.
Upcoming start dates
Who should attend?
Audience
Process management leaders, practitioners, improvement managers who are establishing, running or improving process management within their organization or business unit.
Training content
Chapter 1: Process Management
- What Is a Process?
- Understanding Process Management
- APQC's Seven Tenets Explained
- A Quick Look Within Each Tenet
- The Journey of Process Management
- Knowledge Check
Chapter 2: Strategic Alignment
- Introduction
- Strategic Alignment in Detail
- Strategic Alignment Matrix
- Strategic Alignment Matrix Guide
- A Best Practice View of Strategic Alignment
- Knowledge Check
Chapter 3: Governance
- Governance Overview
- Governance
- Process Management Is a Team Sport
- Process Roles
- Governance Model
- Knowledge Check
Chapter 4: Process Models
- Models Capture "What" and "How"
- Process Frameworks Connect the Enterprise
- Frameworks and Visibility Are Key for End-to-End Processes
- Example of Frameworks in Action
- Process Models Document Essential Process Knowledge
- Knowledge Check
Chapter 5: Change Management
- Introduction
- People, People, People
- The Change Management Question
- Training
- Develop A Plan
- A Best Practice Example to Manage Process Change
- Knowledge Check
Chapter 6: Process Performance
- Process Performance Intro
- Process Performance
- Process Measures
- Knowledge Check
Chapter 7: Process Improvement
- Process Improvement Intro
- Process Improvement Never Ends
- How to Avoid Random Acts of Improvement
- Manage Process Improvement Like a Project
- Knowledge Check
Chapter 8: Tools & Technology
- Tools & Technology Intro
- Tools & Technology
- Technology as an Enabler and Accelerator
- Knowledge Check
Chapter 9: What Is a Process Framework?
- PCF Analogies
- What Is a Process Framework?
- SCOR Framework Lead In
- SCOR Framework
- Knowledge Check
Chapter 10: How to Leverage a Framework
- Primary Uses for a Process Framework
- Process Standardization
- Capture How Work Gets Done
- Content Management & Benchmarking
- Knowledge Check
Chapter 11: Customizing A Framework
- Customizing A Framework
- Steps to Customize a Framework
Chapter 12: Highlights
- Where Do I Go from Here?
- Knowledge Check
Chapter 13: Process Definitions & Models
- Process Models Help with the Design
- A Look Inside the Process Classification Framework
- How to Access the PCF From APQC.org
- Structure of PCF
- Business Capabilities - PCF
- Process Design Relationship Map
- Knowledge Check
Chapter 14: Process Scope
- Process Scope
- Relevant Environments
- Boundaries and Constraints
- Triple Constraint
- Stakeholders
- Process Challenges - APQC Infolink
- End-to-End Slides
- Knowledge Check
Chapter 15: Process Analysis
- Process Analysis
- Roles and Collaboration
- RACI Template
- Completing a RACI Chart
- Completing a RACI Chart Download
- Knowledge Check - RACI Activity
- SIPOC Holistic View
- SIPOC Template
- Completing a SIPOC
- Completing a SIPOC Download
- Knowledge Check - SIPOC Activity
- Process Definition Document
- Completing a Process Definition Document
- Completing a Process Definition Document Download
- Knowledge Check - PDD Activity
Chapter 16: Publishing Processes
- Tailoring and Variations
- Publishing Best Practices
Chapter 17: What Is Process Analysis and Why It Is Important
- Introduction to Process Analysis Techniques
- Knowledge Check
Chapter 18: Defining the Context for Process Analysis
- Defining a Well-Designed Process
- Knowledge Check
Chapter 19: Process Requirements and Needs Analysis
- Understanding Process Requirements and Determining What They Are
- Knowledge Check
Chapter 20: Workflow and Process Timing Analysis
- Process Workflow and Cycle Time Analysis
- Knowledge Check
Chapter 21: Risk Analysis
- Risk Assessment Concepts and Techniques
- Failure Mode and Effects Analysis
- FMEA Video
- Poka Yoke Concept
- Knowledge Check
Chapter 22: Analytical Concepts from Lean and Six Sigma
- Concepts in Value and Waste
- Kaizen Approach
- DMAIC-A Process Analysis Structure
- Knowledge Check
Chapter 23: Resource Needs and Costs
- Resource Needs and Costs
- Knowledge Check
- Instructor Video
Chapter 24: End to End (E2E) Overview
- End-to-End (E2E) Overview
- What Is an End-to-End (E2E) Process
- Identifying E2E Processes
- Determine the Level of Detail
- Benefits of E2E
- Risks of Mismanaging E2E
- E2E Processes - Order to Cash
- Using the PCF to Define Order to Cash (slides 23 and 24)
- Handoffs Are Not Always Sequential
- Audience Detail and Analysis
- Process Analysis
- Knowledge Check
Chapter 25: Process Variants
- Process Variants
- Happy Path and Process Variants
Chapter 26: E2E Approaches
- Approaches
- I2M At Hospira
- Alignment Example
- Knowledge Check
Chapter 27: Stakeholder Involvement
- Stakeholder Involvement
- Common Barriers to Success
- Who Is Part of The Process/Common Process Management Roles
- Enable Measurement
- Garnering Cross-Functional Buy-In
- Knowledge Check
Chapter 28: Highlights & Wrap-Up
- Benefits Are in Reach
- Benefits Take Effort to Realize
- Presenter Close Out Video
- Designing End-to-End Processes Quick Link List
- Course Evaluation
Costs
Member - $1360
Non-member - $1700
(bulk pricing based on # of participants)
Certification / Credits
Learning Outcomes
- Participants will gain an understanding of mature process practices and principles
- Participants will acquire practical skills for designing and analyzing processes
- Participants will apply a process framework to improve process management, content management, and benchmarking
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...