Course description
This Learning Lab furthers the understanding of the learning outcomes from the Process Framework Essentials: Applying Process Frameworks Instructor Led course through hands-on applications.
Reveal the power of process frameworks to align and improve business performance.
This course introduces participants to process frameworks such as APQC’s Process Classification Framework (PCF)®. The structure, core principles, and use of frameworks will be studied with examples from real organizations. The necessary skills to select, design, and apply process frameworks for a myriad of value-driven purposes will also be discussed. To model the diversity of a typical organization across the value chain, participants will be assigned one of numerous possible positions. As participants simulate getting end-to-end work completed, an initial lack of structure and alignment will prove challenging. Through the introduction of process framework principles to end-to-end workflows across multiple improvement cycles, participants will learn how best practices create alignment, improve collaboration, and achieve stronger performance across the entire value chain.
Upcoming start dates
Who should attend?
Audience
- Process management leaders, improvement practitioners and SMEs who will be designing, improving and leading processes
- Process workers, managers, and change agents who need skills to affect improvement of process performance and outcomes
Training content
Chapter 1: Setting the Stage
- Logistics and Ground Rules
- Learning Objectives
- The Process Framework Simulation
- Round 1 Simulation Roles & Responsibilities
- Activity
- Round 1 Debrief
- Three Types of Process Models
Chapter 2: Round 2 – Performance Tracking & Value Chain
- Round 2 Instructions
- Activity
- Round 2 Debrief – Order Processing
- Order-To-Cash PCF
- Value Chain Role Matrix
Chapter 3: Round 3 – Applying Process Framework
- Creation of Tiger Team and Goals
- Round 3 Instructions
- Activity
- Round 3 Debrief
- Creating a Benchmark Plan/Study
Chapter 4: Round 4 – Open Standards Benchmarking Demonstration
- Example – Cost Effectiveness
- Example – Cycle Time
- Round 4 Instructions
- Activity
- Round 4 Debrief
Chapter 5: Summary & Wrap-Up
- Frameworks Best Practices
- Highlights and Wrap-Up
- Course Evaluation
Costs
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Select and introduce a framework across the value chain,
- Connect process and business governance, and
- Improve end-to-end flow using visibility and standardization, and
- Link process and business performance to the measures and rewards that are critical to optimization.
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...