Course description
Whether you are designing a new process or improving an existing one, process analysis is an important skillset to identify and select the most appropriate improvement opportunities, and to evaluate and design future state processes. During this course, you will learn about common process analysis techniques and when/how to apply them for varying types of processes.
Upcoming start dates
Who should attend?
Audience
- Process improvement practitioners and SMEs who will be designing, improving and leading processes.
- People who are familiar with processes (beginners), people assigned to a role in PM and want to understand more in depth
Training content
Chapter 1: What Is Process Analysis and Why It Is Important
- Introduction to Process Analysis Techniques
- Information Needed for Process Analysis
- How is Process Analysis Utilized?
- Knowledge Check
Chapter 2: Creating and Improving Well Designed Processes
- Defining a Well-Designed Process
- Scoping a Process
- Process Analysis Techniques
- Creating the Environment for Process Analysis
- PDD
- Knowledge Check
Chapter 3: Process Requirements and Needs Analysis
- Understanding Process Requirements and Determining What They Are
- Collect: Techniques to Gather Information
- Stakeholder Analysis
- Organize, Prioritize, and Validate
- Business Rules
- Knowledge Check
Chapter 4: Workflow and Process Timing Analysis
- Process Workflow and Cycle Time Analysis
- Techniques
- Process Mapping
- Value Stream Mapping
- Knowledge Check
Chapter 5: Risk Analysis and Reliability Analysis
- Risk Assessment Concepts and Techniques
- Risk Analysis Approach
- Sources of Risk
- Reliability Analysis
- Failure Mode and Effects Analysis (FMEA)
- FMEA Video
- Poka Yoke Concept
- Knowledge Check
Chapter 6: Analytical Concepts from Lean and Six Sigma
- Lean and Six Sigma
- Concepts in Value and Waste
- Kaizen Approach
- DMAIC-A Process Analysis Structure
- Knowledge Check
Chapter 7: Resource Needs and Costs
- Resource Needs and Costs
- Cost Analysis
- Knowledge Check
Chapter 8: Highlights & Wrap-up
- Course Summary
- Instructor Video
- Course Evaluation
Certification / Credits
Learning Outcomes
- Understanding process analysis and how it is applied and utilized
- Creating and improving well-designed processes
- Learning types of process analysis techniques and when to apply them
- Selecting and applying the correct analysis for a given process
- Identifying process requirements and why that is important
- Understanding resource needs and process costs
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...