Course description
This course helps participants to understand process performance measurement and the importance of monitoring and controlling processes. Leading, in-process, and lagging indicators will be discussed, with emphasis on how these indicators should align to organizational needs and performance goals. Participants will learn how to identify control points and their associated measures, connect process measures to strategic objectives and critical success factors, and build integrity into defining and managing process measures.
Upcoming start dates
Who should attend?
Audience
Process improvement practitioners and SMEs who will be designing, improving and leading processes.
Training content
Chapter 1: Essentials of Control – Control with Purpose
- Seeing the Big Picture
- Goals for Managing Processes
- Monitor and Control
- Control is More Than Reporting
- Establish Control Points
- Control Point: Handoffs
- Standardize Procure-To-Pay Process
- Control Point: Single Points of Failure
- Control Point: Areas of Limited Knowledge
- Control Point: Multiple Moving Parts
- Tools to Help Identify Control Points
- Activity: Process Control Points
Chapter 2: Essentials of Monitoring – Foundation to Strong Measurement Practices
- The Benefits of Monitoring
- Monitor is More than Measuring
- Process Measures
- Leading, In-Process, and Lagging
- Leading vs. Lagging Measures
- Unintended Consequences
- Measurement Alignment: The Value Path
- Example: Business Value Path
- Setting Performance Targets
- Activity: Measures Identification
Chapter 3: Effective Monitoring - Developing an Effective Measurement System
- Basic Measurement System
- Data Collection Integrity
- Analyze Performance Gaps
- Define Cause of Gaps
- Resistance to Measurement
- Activity: Analysis and Reporting Approaches
Chapter 4: Summary & Wrap-Up
- Highlights & Wrap-Up
- Course Evaluation
Costs
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Identify control points and their associated measures
- Connect process measures to strategic objectives and critical success factors
- Manage process measures
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...