Course description
This Learning Lab furthers the understanding of the learning outcomes from the Process Management Essentials Instructor Led course through hands-on applications.
Establishing and maturing process management aligns the workforce and allows better collaboration and shared improvement. This course is organized around APQC’s Seven Tenets of Process Management™ and characteristics of high-performing, best-practice process-managed organizations. Participants will learn about each of the seven tenets and how they work together to build a strong process management approach. Participants will be assigned a role and guided through multiple team-based working sessions that emulate several months of real work. Through a balanced introduction of APQC’s Seven Tenets of Process Management™, the collective team will organize, standardize, and apply increasing process capabilities with demonstrable performance improvement.
Upcoming start dates
Who should attend?
Audience
Process workers, improvement specialists and managers who are responsible for the work performed
Process management and operational excellence managers
Training content
Chapter 1: Setting the Stage
- Logistics and Ground Rules
- Learning Objectives
- It Should Fly Inc.
- Round 1 Instructions
- Activity
- Round 1 Debrief
Chapter 2: Round 2
- Name Your Process
- RACI
- Round 2 Instructions
- Activity
- Round 2 Debrief
Chapter 3: Round 3
- Round 3 Instructions
- Activity
- Round 3 Debrief
Chapter 4: Round 4
- Round 4 Instructions
- Activity
- Round 4 Debrief
Chapter 5: APQC’s Seven Tenets of Process Management
- Strategic Alignment
- Governance
- Process Models
- A Look Inside a Framework
- The Change Management Question
- Process Performance
- Process Improvement
- Tools & Technology
Chapter 6: Summary & Wrap-Up
- Where Do Organizations Start?
- Where Do They Wish They Started?
- Future State Design
- Activity
- Roadmap Template
- Highlights and Wrap-Up
- Course Evaluation
Costs
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Establish basic process management governance,
- Balance process strategies, goals, and improvements across a diverse organization, and
- Identify and improve process management in alignment with business outcomes.
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...