Course description
In this course, participants will learn why organizations map knowledge; what the critical success factors are for making and analyzing maps; and how organizations use completed maps to improve strategy and operations. Participants will build skills in this course by practicing the tactical steps and tools to scope and complete a knowledge map; identifying and analyzing knowledge gaps; and using the insights from knowledge mapping to enhance critical knowledge flow in and across business processes.
Upcoming start dates
Who should attend?
Audience
- People who are responsible for identifying critical knowledge needed to support core business processes.
- People who are tasked with improving access to and use of critical knowledge for the knowledge workers in their organizations and/or improving the quality (e.g., completeness, accuracy, relevance) of that critical knowledge. They may also be tasked with identifying opportunities to improve knowledge sharing and collaboration cross-functionally via the use of shared knowledge.
- People who have knowledge management roles, including knowledge management leaders, specialists, and leaders of communities of practice.
- People in process roles that work with knowledge-intensive processes and workflows.
Training content
Chapter 1: Understanding Knowledge and Knowledge Flow
- Explicit Vs Tacit Knowledge
- Knowledge Is a Strategic Asset
- APQC’s Knowledge Flow Process
- 8 Priorities for Knowledge Management
- Knowledge Check
Chapter 2: Overview of Knowledge Mapping
- Overview of Knowledge Mapping
- Knowledge Map
- Purpose of A Knowledge Map
- What A Knowledge Map Reveals
- Types of Knowledge A Map Can Identify
- Example of a Knowledge Map
- Insights Provided
- Common Uses of Knowledge Maps
- Knowledge Check
Chapter 3: Types of Knowledge Maps
- Types of Knowledge Maps
- Common Types of Knowledge Maps
- Enterprise Level Knowledge Map
- Cross-Functional Knowledge Map
- Process Based Knowledge Map
- Other Types of Knowledge Maps
- Knowledge Check
Chapter 4: Creating a Knowledge Map
- Creating a Knowledge Map
- Steps to Create a Knowledge Map
- Identify the Scope
- Define the Business Value
- Knowledge Mapping Roles
- Identify the As Is Process Steps
- Creating the Knowledge Map Framework
- Populate the Knowledge Map
- Techniques for Populating
- Mapping Techniques
- Mapping Techniques: Focus on Reds
- Mapping Techniques: Evaluate Yellows
- Knowledge Check
Chapter 5: Putting Your Knowledge Map to Work
- Putting Your Knowledge Map to Work
- Analyze the Risks
- Additional Risk Analysis Considerations
- Prioritize the Opportunities
- Create an Action Plan
- Example: Knowledge Map Uses
- Update the Knowledge Map
- Knowledge Check
Chapter 6: Case Studies
- Case Studies
- Example: US Military Organization
- Example: Multinational Tire Organization
- Example: Fuel Transportation and Logistics Organization
- Course Evaluation
Chapter 7: Wrap-Up
- Wrap-Up
- Key Takeaways
- Additional Resources
Costs
Self Paced Course
Member - $260
Non-member - $325
(bulk pricing based on # of participants)
Corporate Group Training
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Explain what knowledge is and how knowledge flows within organization
- Describe what a knowledge map is and different types and uses of knowledge maps
- Learn how to use APQC’s knowledge mapping technique to improve knowledge flow
- Recognize how top--performing organizations use the knowledge mapping technique to identify knowledge flow issues and improvement opportunities
- Employ critical success factors for creating a knowledge map
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...