Course description
This intensive boot camp is designed to provide participants with the knowledge and practical skills necessary to apply knowledge practices and principles in your organization. The boot camp is comprised of foundational best practices and learnings from APQC courses:
- Introduction to Knowledge Management
- Building a High-Powered Knowledge Management Strategy
- Breaking Down Barriers to Knowledge Management
- Transferring Critical Knowledge
- Creating a Value Path for Knowledge Management
This boot camp serves as an excellent foundation and steppingstone to the Knowledge Manager and Knowledge Transfer certifications.
Upcoming start dates
Who should attend?
Audience
Anyone tasked with leading or supporting a knowledge management initiative or program in their organization.
Training content
Chapter 1: What is Knowledge?
- Identifying Personal Knowledge
- Differentiate Between Elicit and Tacit Knowledge
- Define Common Knowledge Assets
- Knowledge Check
Chapter 2: Knowledge Opportunities
- Various Levels of Knowledge and Information
- How Knowledge Matures
- How to Identify a Knowledge Problem
- How to Identify a Knowledge Problem Example
- Knowledge Check
Chapter 3: Knowledge Management
- Definition of Knowledge Management
- Identify Common Knowledge Management Objectives
- Top Priorities for Knowledge Management
- Opportunities for Knowledge Management to Capitalize On
- Knowledge Check
Chapter 4: Enabling Knowledge Flow
- Value Created When Knowledge Flows
- Strategic Concept for Designing Knowledge Management
- Identify Knowledge Flow Enablers
- Understand User Needs
- Knowledge Check
- Identify Barriers to Get Knowledge to Flow
- Understand and Breaking Down the Barriers
- Understand and Breaking Down the Barriers Resource
- A Portfolio of KM Approaches
- Top 5 Target KPIs for Knowledge Management Investments
- Knowledge Check
Chapter 5: Getting Started with Knowledge Management
- How and Where to Start
- Threats to Knowledge Management
- Knowledge Management Approaches
- Enduring Lessons in Knowledge Management
- Knowledge Check
Chapter 6: Overview of Strategic Planning
- Why We Do Strategic Planning
- What is a Strategic Plan
- Knowledge Management Program Elements in Place
- Common Terms
- Key Success Factors
Chapter 7: Prepare for Strategic Planning
- Strategic Planning Framework
- Assessment Needs and Current Practices
- Get Prepared
- Asses the Current State
- Example Knowledge Management Analysis
- Determining the status of Knowledge Management Programs Maturity
- Knowledge Management Capability Assessment Tool (KMCAT)
- Example: Organization: Vision, Purpose, Objectives, and Goals
Chapter 8: Develop a Strategic Plan for Knowledge Management
- Key Activities for Strategic Planning for Knowledge Management
- Knowledge Management Strategic Planning Document
- Common Knowledge Management Objectives
- “SMART” Goals
- Example: Knowledge Management Objectives & Strategies
- Example: Knowledge Management Objectives
- Knowledge Check
Chapter 9: Develop a Strategic Plan for Knowledge Management
- Example: Strategies and Key Activities
- Knowledge Management Strategies
- Activities Undertaken to Execute a Strategy
- Link the Strategies to the Desired Outcomes
- Bringing It All Together
- Knowledge Check
Chapter 10: Strategy Requirements
- Confirm Scope
- Resource Requirements
- Common Knowledge Management Core Team Roles
- Business Roles Drive Knowledge Management Success
- Align Measures to Demonstrate Impact
- Categories of Measurement
- Knowledge Management Capabilities and Enablers
- Knowledge Check
Chapter 11: Setting the Stage
- What Do You Want To Accomplish With The Knowledge Management Efforts In Your Organization?
- Changing of The Culture Will Not Happen Right Away
- Nudging the Culture Further in the Direction We Want It To Go
- Top Barriers
- Top 5 Barriers
- Knowledge Check
Chapter 12: Understanding the Barriers
- Definitions of Barriers
- Awareness Cues
- Culture Cues
- Distance Cues
- Experience Cues
- Knowledge Hoarding
- Measures
- Relationships
- Time
- Trust
Chapter 13: Addressing the Barriers
- Tips to Address the Top 5 Barriers
- Techniques to Identify and Address Barriers
Chapter 14: Setting the Stage/ Lay the Foundation
- What Is Critical Knowledge?
- Examples of Critical Knowledge
- Transfer as a Top Priority for Knowledge Management Teams
- What Drives Knowledge Transfer?
- The Complexity of Transferring Knowledge
- Barriers to Transfer
- APQC Knowledge Flow Process
- Use Standard Framework
- Develop A Strategic Plan of Action
- Knowledge Check
Chapter 15: Develop a Knowledge Transfer Strategy
- Develop a Knowledge Transfer Strategy
- Getting Started
- Value Proposition
- Knowledge Check
- Determine the Degree of Transfer Required
- Factors Affecting the Degree of Transfer
Chapter 16: Approaches and Techniques to Transfer Critical Knowledge
- Approaches and Techniques
- Sustainable Knowledge Transfer
- Prioritization Criteria for Knowledge Transfer
- Approaches That Enable Knowledge Transfer
- Determine the “How”
- Transfer Through Documentation
- Best Practices for Documentation Transfer
- Example: Project Management
- Transfer Through Peer Based Sharing
- Best Practices for Peer Based Transfer
- What Motivates Knowledge Sharing and Reuse?
- Transfer Roles for Communities of Practice
- Transfer Through Learning Sessions
- Best Practices for Learning Sessions Transfer
- Knowledge Transfer Through Storytelling
- Example: Combining Knowledge Transfer Approaches
- Guiding Principles
- Knowledge Check
Chapter 17: Make Critical Knowledge Accessible
- Make Critical Knowledge Accessible
- Managing Access to Critical Knowledge
- Make Knowledge Broadly Accessible
- Make Access Easy
- Navigate, Filter, And Customize Flow
- Knowledge Check
Chapter 18: Ensure Use of Critical Knowledge
- Ensure Use of Critical Knowledge
- Ensuring Application and Use
- Future User Experience
- Build into Processes and Expectations
- Business Roles Drive Success
- Make Stakeholders Accountable
- Measure Transfer
Chapter 19: Fundamentals for Measuring Knowledge Management
- APQC’s Levels of Knowledge Management Maturity℠
- General Knowledge Management Approaches and Activities
- Link Knowledge Management Activities to the Business
- Aligning Knowledge Management to Business Value
- Measurement and Your Audience
- Involve Key Business Stakeholders
Chapter 20: Aligning to Business Value
- Aligned Measures Tell a Meaningful Story
- Components of your “Knowledge Management Story”
- Develop Your Story
- Value Path Exercise Example
- How do your Knowledge Management Activities Align to Organizational Expectations?
- Example: Organization Case Study
- Value Path Logic Examples
- Value Path Template
- Knowledge Check
Chapter 21: Developing Useful KM Measures
- Large Group Discussion
- Value Path Scope
- Measures
- Soft and Hard Measures
- Knowledge Management Measurement Dashboard
- What Measures Should be Considered?
- Value Path Measures Examples
- Knowledge Check
- Recap and Lessons Learned
- Profile: Royal Dutch Shell
- Steps to Creating and Sustaining a Knowledge Management Measurement Program
Chapter 22: Highlights & Wrap-Up
- Presenter Close Out Video
- Quick Links
- Summary and Evaluation
Costs
Member - $1360
Non-member - $1700
(bulk pricing based on # of participants)
Certification / Credits
Learning Outcomes
- Learn how to identify and prioritize knowledge improvement opportunities and establish a strategic roadmap.
- Discover strategies to identify and mitigate barriers to knowledge sharing.
- Gain insights into effective knowledge transfer techniques.
- Acquire the ability to measure and demonstrate the value of knowledge initiatives within your organizations.
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...