Course description
Knowledge elicitation is a key step in APQC’s Transfer of Knowledge approach. This course will provide best practices, techniques, tools, and lessons for building skills for eliciting, capturing, and beginning the knowledge transfer process. The course will provide common ways to identify critical knowledge and what roles are most effective in a structured knowledge elicitation and transfer event.
Upcoming start dates
Who should attend?
Audience
- People who are tasked with capturing knowledge to be preserved for future use.
- People that are supporting knowledge transfer from one person to another and/or one team / group to another.
- People who are responsible for succession planning and execution of those plans.
- People who have knowledge management roles including knowledge management leader or specialist, Community of Practice leader, knowledge managers supporting learning and development activities.
- Also included are human resources that are responsible for the outcomes of succession planning.
- Process roles that work with knowledge-intensive processes and workflows.
Training content
- Definition of Knowledge Management
- APQC's Knowledge Flow Process
- Importance of Elicitation and Transfer
- Opportunities and Priorities for KM
- Business Case for Knowledge Elicitation and Transfer
- Knowledge Check
- Knowledge Management Approaches and Techniques
- Ways to Transfer Knowledge
- Enabling the Knowledge Flow Process
- Is Your Organization Ready?
- Readiness Assessment
- Factors to Consider
- Key Steps to Elicit and Capture Knowledge
- Knowledge Check
- Identifying Knowledge
- Where to Find Critical Knowledge
- Best Practices for Knowledge Identification
- Knowledge Loss Risk Matrix
- Are We Focused on the Right Knowledge?
- Knowledge Check
- Collecting Knowledge
- Best Practices for Knowledge Capture
- Collect Role Specific Knowledge
- Tools to Support Knowledge Capture
- Getting Started
- Knowledge Check
- Formal Knowledge Elicitation
- Outline for Knowledge Elicitation Sessions
- Engaging Stakeholders
- Roles
- Knowledge Check
- Before the Session
- Before the Session: Know Your Audience
- During the Session
- Conducting the Session
- Facilitation Tips
- During the Session: Recognize Nonverbal Signs
- After the Session
- Knowledge Check
- Curation and Analysis of Elicited Knowledge
- Confirm Knowledge Needs and Gaps
- Action Planning
- Determine Level of Transfer Required
- Summary & Wrap Up
- Additional Resources
- Course Evaluation
Costs
Self Paced Course
Member - $260
Non-member - $325
(bulk pricing based on # of participants)
Corporate Group Training
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Explain how knowledge elicitation and knowledge transfer activities enable APQC's knowledge flow processes.
- Identify the drivers for a business case for eliciting, capturing, and transferring knowledge.
- Differentiate between various knowledge management approaches and how knowledge elicitation supports.
- Assess your organization's readiness for knowledge elicitation and transfer.
- Use APQC’s knowledge elicitation techniques and tools.
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...