Course description
When we integrate the concepts of process and knowledge together, we magnify the impact and effectiveness from our improvement efforts within our organizations. This course illustrates the overlap and alignment of process and knowledge techniques, shows how knowledge and process workers can leverage the cross-over skills and working together, and how sustainable change within organizations can only be achieved with both. Participants will leave this course with a framework for how to connect the disciplines and align them to common, high-value improvements within their organizations.
Upcoming start dates
Who should attend?
Audience
- Business leaders who need to improve process and knowledge to drive change and performance improvement
- Process management and knowledge management leaders who need to work together to support the needs of the business
Training content
Chapter 1: Setting the Stage: Process, Knowledge, & Process Knowledge
- Process & Knowledge
- Process or Knowledge
- Connecting Process and Knowledge
- People, Process, Technology… & Knowledge
- Perspectives
- Select a Process
Chapter 2: Managing Process & Knowledge
- Managing Process & Knowledge Overview
- Capabilities & Practices
- The Maturity Dimension
- Stronger Together
Chapter 3: Integrated Toolkit for Process & Knowledge Management
- Group Activity: PM & KM Tools and Techniques
- Above the Flow
- Process & Knowledge Maps
- Knowledge Map Example
- Process Frameworks Anchor the Enterprise
- Knowledge Transfer Can Take Many Approaches
- Problem Solving
- The Possibilities Are Almost Endless
- Change Management: Engage & Enable
- Change Management Tools & Techniques
Chapter 4: Barriers & Measuring Impact
- Scaling the Opportunities
- Value Paths for Capabilities
- Value Path Logic
- Value Path Measures
- Metric Examples
- KM & PM Links to Metrics
Chapter 5: Wrap Up
- Achieve Excellence
- Summary & Wrap Up
- Reminder: After Session
- Course Evaluation
Costs
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Understand the alignment of process, knowledge, and process knowledge
- Evaluate the comparison of process management and knowledge management above the flow and in the flow
- Describe the synergies of Process and knowledge tools and practices
- Recognize ways to eliminate the barriers of working Process and knowledge together
- Understand how Process and knowledge measures fit together
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...