Course description
This course is designed to give knowledge leaders the tools and strategies they need to succeed, whether they’re launching a large transformative initiative or keeping one fresh. Data from APQC research will be introduced that leaders can use to make a business case for advancing their knowledge management efforts. Participants will also explore the seven habits of highly effective knowledge leaders.
The success of any KM program depends largely on how well its leader is prepared and equipped. This workshop is designed to give executive leaders the tools and strategies they need to succeed, whether they’re launching a large transformative initiative or keeping one fresh.
In this workshop, APQC instructors will introduce data from APQC research that leaders can use to make a business case for advancing their knowledge management efforts. Building on more APQC’s knowledge from working with some of the world’s top knowledge-driven organizations for more than two decades, participants will explore the seven habits of highly effective knowledge leaders.
Using a personal worksheet and collaborative working sessions, participants will learn how to identify critical knowledge requirements and how to embed knowledge sharing and transfer in the flow of work. In addition, the workshop will cover proven engagement tactics and the leader’s role in the discovering when individuals are most open to learning.
Upcoming start dates
Who should attend?
Audience
Leadership sponsoring Knowledge Management programs or managing large-scale transformation initiatives.
Training content
Chapter 1: Setting the Stage
- Overview and learning objectives
- Introduction to personal worksheet and activities
- Common definitions and terms for knowledge management (KM)
Chapter 2: Habit #1 Focus on What Matters
- Understand critical knowledge needs and gaps
- Develop the value proposition for knowledge management
Chapter 3: Habit #2 Put Knowledge in the Workflow
- Standard knowledge flow processes and approaches
- Criteria to help prioritize knowledge at risk
Chapter 4: Habit #3 People Approaches Make System Approaches Work
- Effective approaches to engage people in knowledge sharing and transfer
- Activity
Chapter 5: Habit #4 Be There at the Teachable Moment
- Understand the leader’s role in defining the teachable moment
- Best practices for knowledge sharing and transfer to support learning
- The employee knowledge and learning lifecycle
- Activity
Chapter 6: Habit #5 Leverage the Culture You Have
- Identify characteristics that enable your culture
- Activity
- Tips and best practices to break down the biggest barriers
Chapter 7: Habit #6 Address Skill Gap
- Activity
- Top Gaps in Skills
- Knowledge management support for skill development
- Activity
Chapter 8: Habit #7 Watch Where the Puck is Going
- Build KM capabilities based on best practices and lessons learned
- Digital and automation and how KM can enable transformations
- Activity
- Trust
- Expectations for KM
Chapter 9: Summary & Wrap-Up
- Highlights & Wrap-Up
- Course Evaluation
Costs
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Define processes and behaviors needed for successful knowledge management
- Identify 7 habits for successful knowledge leadership
- Assess critical knowledge opportunities
- Learn how to recognize and enable a “teachable moment”
- Discuss techniques to overcome barriers to knowledge sharing and transfer
- Define skills required for the workplace of today and the future
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
Contact this provider
APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...