Course description
This course will discuss the foundational principles for effective governance that can be applied in both process management and knowledge management. There is no single model that fits all, but there are core concepts and approaches that can be applied to establish, support, and sustain effective governance practices. Both the commonalities and differences for process management and knowledge management will be covered with real examples to illustrate some of the proven approaches of mature organizations.
Upcoming start dates
Who should attend?
Audience
- Process Excellence/CoE/core team
- KM CoE/core team
- Business leaders looking to embed KM/PM in their units/teams
Training content
Chapter 1: Setting the Stage: Governance Principles
- Governance is Foundational
- ISO 37000 Governance of Organizations - Guidance
- ISO 37000 Mission Critical Topics
- Practice (or Discipline) Governance Defined
- Dimensions to Consider
- Discuss Governance
- Implications of Poor Governance
- Focus Areas for Practice Governance
- Governance Includes Process & Knowledge Management
- Common Governance Challenges
- Common Models
- Structure Best Practices
- Process Governance Example
- Alignment of Process and Business
- KM Models
- Common Roles
- Implementation Best Practices
Chapter 2: Establishing Governance
- Stages of Governance
- Other Considerations
- Common Steps
- Design Governance
Chapter 3: Manage & Sustain Governance
- Manage & Drive Change
- Measurement is Essential
- Rewards & Recognition
- Sustaining the Business Case
- Assessment Approach
- Maturity Assessments
- Maturity Results Summary
Chapter 4: Wrap Up
- Summary & Wrap Up
- Reminder: After Session
- Additional Resources
- Course Evaluation
Costs
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Understand core governance principles, Approaches, and structures
- Identify alternate Approaches for governance and the pros and cons of each
- Understand how to Design, implement, and mature governance practices to fit the needs of the organization
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...