Course description
This course covers the essentials for process maturity assessments within any organization, demonstrating how to build a maturity model and apply it as part of continuous improvement across the business. Participants will learn about maturity models and how to develop a methodology to use them. In addition, they will learn how to select or create a process maturity model, and use maturity results to select and manage improvements.
Upcoming start dates
Who should attend?
Audience
Process management leaders or practitioners who are aligning and standardizing processes across their organization.
Training content
Chapter 1: Process Fundamentals
- Activity – Process and Process Management Expectations
- Process Definition
- APQC’s Process Approach
Chapter 2: Maturity Model Overview
- Examples of Maturity Models
- Maturity Models – Domains, Levels, and Characteristics
- Uses of Maturity Models in Organizations
- Seven Tenets of Process Management Maturity
Chapter 3: Types of Process Maturity Models
- Process Capability Maturity
- Process Maturity – Single Process
- Process Management Maturity – Enterprise
Chapter 4: Conducting Maturity Assessments
- Types of Assessments
- Assessment Tools & Techniques
- Basic Assessment Steps
Chapter 5: Improvement and Action Planning
- Avoid Random Acts of Improvement
- Elements of a Good Business Case
- Example: Improvement Roadmap
- Change Management is Essential
Chapter 6: Group Activities
- Identification, Prioritization & Type
- Types of Models
- Types of Assessments
- Method of Assessments
- Tools and Techniques
- Customers & Stakeholders
Chapter 7: Summary & Wrap-Up
- Highlights and Wrap-Up
- Course Evaluation
Costs
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Understand the difference between process management and process maturity
- Learn how to conduct maturity assessments
- Learn how to tailor maturity assessments to specific business needs and outcomes
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...