Course description
Establishing a measurement system and approach gives organizations a structure for consistent and effective measurement. However, measurement essentials focus on how to identify, define, collect, and report measures that make a difference. This workshop presents measurement essentials learned through APQC's research and hands on work with organizations. The session will include strategies for securing organizational buy-in and trust for selected measures.
Upcoming start dates
Who should attend?
Audience
This course is ideal for business leaders that need to sponsor and apply benchmarks to projects, performance, or processes.
Training content
Chapter 1: Measurement & Benchmarking Overview
- Common Terms
- Goal: Reduce Cycle Time For Widget Production: Raw Data = “Pieces Of Information”
- Goal: Reduce Cycle Time For Widget Production: Refined Data
- Goal: Reduce Cycle Time For Widget Production: Information
Chapter 2: Foundations For Effective Measurement
- Basic Measurement System
- Process Performance
- What To Measure?
- Measurement Alignment: The Value Path
- Creating A Business Value Path
- Business Value Path Example
- Components Of A Defined Measure
- The Benefits Of Monitoring
- Monitor Is More Than Measuring
- Control Is More Than Reporting
- Where To Start?
Chapter 3: Leveraging Benchmarking To Drive Improvement
- What Is Benchmarking?
- Benchmarking Defined
- Continuous Learning
- APQC Benchmarking Code Of Conduct
- Data And Analytics Glossary
- Why Organizations Benchmark
- Benchmarking Is Not….
- Benchmarking Reinforces Change
- Benchmarking Forms: Performance Based Vs Practice Based
- Applications Of Benchmarking
- Benchmarking Forms: Competitive Vs Strategic
- Preferred Collection Type
- Key Considerations
- Business Trends
- Cost Of Not Knowing
- Resistance To Measurement
- APQC's Benchmarking Methodology
- Using Benchmark Data
Chapter 4: Data Integrity And Validation
- Data Collection Integrity
- Data Validation Is Critical
- Data Normalization
- Challenges Of Metrics/KPIs
- Complexity
- Metric Examples
Chapter 5 Wrap-Up And Summary
- Roadmap To Improving Performance
- Scoping The Process Improvement
- Understanding & Managing The Change
- The Most Common Mistakes
- After This Session
Costs
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Define and align common data and analytics terms
- Explain measurement principles and proven practices
- Describe analytics, common techniques, and how to use them
- Understanding the power of benchmarking and its various forms
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...