Course description
In this course, participants will learn essential process mapping techniques and how to link critical knowledge assets to the processes. With visibility to both the process and knowledge flow, you will be able to identify and prioritize targeted improvements. Further, you will see how clarifying both process and knowledge responsibilities contributes to success. Through real-life examples and practical tips, participants will gain insights on how to apply these techniques for tangible benefits in your organizations.
Upcoming start dates
Who should attend?
Audience
- Process and knowledge managers
- Improvement specialists
- Continuous improvement workers
- Subject matter experts
Training content
Chapter 1: Stage Setting: Process Models – Understanding the Big Picture
- Select a Process
- Mapping Essentials Overview
- Looking to Answer
- Frameworks vs. Definitions
- What is a Process Model?
- Building a Shared Vision
- Why Organizations Map Processes
- Mapping Techniques Include
- Different Levels
- How to Develop Process Maps
- Questions to Ask when Mapping
- SIPOC Holistic View
- Alternative Technique: IGOE model
Chapter 2: Process Mapping
- Before You Begin
- Flowchart Types
- Top-Down Flow Chart
- Create a Top-Down Flowchart
- Traditional Flowchart
- Cross Functional / Swim Lanes
- Standard Symbols
Chapter 3: Best Practices
- Build in Single Page Views
- Methodology
- Maintain Process Clarity
- The Framework Defines Your Steps
- Staying On Course
- Working With Decisions
- Complex Decisions Made Manageable
- Branching shows Parallel Processes
- Consider Your Audience
- Create a Relationship Map
Chapter 4: Process Models/Mapping - Wrap Up
- Summary
Chapter 5: Knowledge Mapping Strategies: Understanding Knowledge and Knowledge Flow
- Definition of Knowledge
- Explicit & Tacit Knowledge
- Knowledge is a Strategic Asset
- Knowledge is Sticky
- APQC’s Knowledge Flow Process
- Top 8 Priorities for Knowledge Management Teams
- Group Discussion: Knowledge Mapping Importance
Chapter 6: Overview of Knowledge Mapping
- Road Trip - Knowledge Mapping
- Purpose of a Knowledge Map
- What a Knowledge Map Reveals
- Types of Knowledge A Map Could Identify
- Example of A Knowledge Map
- Insights Provided by Knowledge Maps
- Common Uses of Knowledge Maps
- Examples of Knowledge Map Uses
- Knowledge Types/Domains
Chapter 7: Types of Knowledge Maps
- Common Types of Knowledge Maps
- Enterprise-Level Knowledge Map
- Cross-Functional Knowledge Map
- Process-Based Knowledge Map
- Other Types of Knowledge Maps
- Knowledge Map Focus Area
Chapter 8: Creating a Knowledge Map: Techniques & Tips
- Steps to Create a Knowledge Map
- Identify the Scope
- Define the Business Value
- Knowledge Mapping Roles
- Identify the “As-Is” Process Steps
- Create the Knowledge Map Framework
- Populate the Knowledge Map
- Techniques for Populating the Knowledge Map
- Additional Questions to Consider
- Mapping Techniques: Sources and Gaps
- Mapping Techniques: Measures and Details
- Mapping Techniques: Focus on Reds
- Mapping Techniques: Evaluate Yellows
- Building Your Knowledge Map
Chapter 9: Putting Your Knowledge Map to Work
- Analyze the Risks
- Additional Analysis Considerations
- Prioritize the Opportunities
- Create an Action Plan
- Example: Knowledge Map Uses
- Analyze Your Knowledge Map
- Update the Knowledge Map
Chapter 10: Case Studies – Knowledge Mapping Workflows
- U.S. Military Organization
- Multinational Tire Organization
- Fuel Transportation and Logistics Organization
Chapter 11: Wrap Up
- Summary & Wrap Up
- Additional Resources
- Reminder: After session
- Course Evaluation
Costs
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
- Learn process mapping techniques and connect critical knowledge to the processes
- Understand how role analysis fits into process and knowledge design and improvement
- Identify approaches and uses for organizational success
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...