Course description
This Learning Lab furthers the understanding of the learning outcomes from the Process Improvement: Identifying and Prioritizing Improvement Opportunities Instructor Led course through hands-on applications.
Team-based process improvement practices have a transformative impact on operational performance. This course will focus on how to identify, prioritize, and select the “right” improvement opportunities. It is not simply a matter of fixing what “is broken,” but rather understanding what the business needs are, then developing solutions that will make a significant impact. Participants will step into the operational roles of a high-volume transactional service industry and work together to get the job done. While simulating ever-increasing performance requirements, limited resources, and typical constraints on change, each iteration will allow for team-based improvements that demonstrate the power of working together to find common solutions that benefit the whole.
Upcoming start dates
Who should attend?
Audience
- Process management leaders, improvement practitioners and SMEs who will be designing, improving and leading processes.
- Process workers, managers, and change agents that need skills to affect improvement of process performance and outcomes.
Training content
Chapter 1: Simulation Round 1
- Participants Receive Role Information and Introduce Themselves to Assigned Teams
- Set Up Simulation
- Explain Details of Simulation
- Explain Event Request Form
- Establish Ground Rules for Round 1 of Simulation
- Perform First Simulated Work Round
- Collective Discussion on Round 1 Activity
- Show Scorecard for the Simulation
Chapter 2: Concepts and Best Practices
- Process Management
- Improvement Model
- Process Model
- Voice of Customer
- Process Performance and Monitoring
- Process Improvement Model
Chapter 3: Simulation Round 2
- Process Improvement Model
- Develop the Future State
- Constraints for Round 2
- Improvement Session-Activity
- Round 2
- Round 2 Wrap-Up
- Debrief Round 2
- Round 2 Results
Chapter 4: Simulation Round 3
- Performance Summary Scorecard
- Improvement Techniques
- Airline Seat Selection
- Redesign Options
- Constraints for Round 3
- Redesign Session-Activity
- Round 3
Chapter 5: Wrap Up
- Monitor and Control
- Process Centric Approach
- PCF to Value Chain
- APQC Process Approach
- Wrap-Up
Costs
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Organize and align across processes
- Adapt to changing requirements and constraints
- Harness the improvement power of the team through engagement and coordinated change
- Leverage a structured process improvement approach
- Utilize data in process improvement and process management
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...