Course description
The Embedding Knowledge in the Flow of Work course focuses on using process design and analysis to enhance knowledge flow across the enterprise. Participants will learn essential knowledge management (KM) concepts, frameworks, and best practices to enhance knowledge flow and sharing within their organizations. By the end of this course, participants will be able to develop effective KM governance models, align KM activities with business processes, and implement KM approaches that facilitate knowledge flow and sharing.
This course is designed as a collaboration between APQC and The Competency Alliance (TCA).
Now offered in English, Spanish, French, German, Mandarin, and Portuguese.
Upcoming start dates
Who should attend?
Audience
- Knowledge management professionals who are managing knowledge management programs or projects
- Business stakeholders and process improvement professionals needing to align KM with core business processes and workflows
- Business leaders sponsoring knowledge or process management initiatives
Training content
Chapter 1: Welcome
- Intro
- Learning objectives
- Completion requirements
Chapter 2: Common Terms, Definitions, and Frameworks
- Intro
- Definition of KM
- Sustain KM: Focus on the user experience
- KM: Above and in the flow of work
- APQC Knowledge Flow Process
- Process is what we do and how we do it
- APQC's Input - Output Framework
Chapter 3: Barriers and Best Practices
- Intro to chapter
- Understanding and breaking down the barriers
- Best practices for embedding knowledge in the flow of work
Chapter 4: Best Practice #1: Focus KM Solutions On Clear Business Problems
- Intro to best practice #1
- Clearly define KM's purpose and impact on work
- Collect user feedback and improve
- Develop a strong business case for KM
Chapter 5: Best Practice #2: Make It Easy to Capture, Access, and Use Knowledge
- Intro to best practice #2
- Accelerate knowledge flow, create value
- Best practices for knowledge capture
- Identify critical knowledge to be captured
- Best practices for knowledge access
- Make knowledge broadly accessible
- Best practices for knowledge use and reuse
- Integration makes access and use easy
- Example: project management
- Design for the teachable moment
- Expand advocacy and accountability
Chapter 6: Best Practice #3: Build KM Into the Way Work Gets Done
- Intro to best practice #3
- Understanding your end user
- Perform a needs analysis
- Put knowledge where people will trip over it
- Five strategies to boost engagement
Chapter 7: Best Practice #4: Embed KM Support in Target Business Groups
- Intro to best practice #4
- Why embed KM support
- KM roles in the business
- Find on the ground support
Chapter 8: Best Practice #5: Tie KM to Performance and Career Goals
- Intro to best practice #5
- Measure KM through a business lens
- Understanding Knowledge Management
Chapter 9: Best Practice #6: Help and Support People Along the Way
- Intro to best practice #6
- Provide training and support to end users
- Build training around essential lessons
- Encourage participation and contribution
Chapter 10: Wrap-up and Summary
- Summary
- Four things to remember
- Thank you and wrap-up
- Customer Feedback
Costs
Self Paced Course
Member - $260
Non-member - $325
(bulk pricing based on # of participants)
Virtual Classroom
Member - $340
Non-member - $425
(bulk pricing based on # of participants)
Corporate Group Training
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Develop a governance model for knowledge flow
- Embed knowledge management in work processes
- Align knowledge management activities and outputs with business processes
- Enable knowledge flow and sharing
- Identify roles to support KM in daily work
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...