Course description
The course will walk through the structure of Business Process Management (BPM), highlighting the fundamentals of business case components, including hard and soft benefits and costs. Participants are encouraged to consider a BPM implementation for their organization prior to attending this course. At the end of the course, participants will have an understanding and structure for developing a business case for a BPM implementation in their organization.
Upcoming start dates
Who should attend?
Audience
Business and process management leaders who are guiding process management capabilities within their organization or business unit.
Training content
- Welcome and Introductions
- Logistics and Ground Rules
- Learning Objectives
- A Process Definition
- Process Management Is…
- Process Management Definition
- Topic Areas of Interest
- Business Process Management Challenges
- Continuous Improvement Challenges
- Process Framework Challenges
- Business Case Study 1
- Business Case Study 2
- Aligning What We Do and How We Do It
- Strategic Alignment
- Governance
- Tools and Technology
- Activity
- Maturity – Impact Matrix
- Process Frameworks Anchor the Enterprise
- Activity
- Change Management
- Activity
- Managing Process Performance
- Monitor is More Than Measure
- Control is More Than Reporting
- Activity
- Avoid Random Acts of Improvement
- Improvement to Re-Engineering
- Activity
- Strategic Dimensions of Benefit Impact
- Process Management Enterprise Vision
- Background at ABC Company: Case Study
- Problem Statement
- Process Management Definition
- Process Framework: Why It’s Important
- BPM Rationale
- Process Management Approach – High Level
- Process Management Success Factors
- Linkage Between BPM Outcomes and Results
- The Value Path Technique
- Value Paths Make Measures Meaningful
- BPM Dashboard: Quantify the Story
- Different Audiences for Measurement
- Activity
- Assess Culture and Readiness
- Cultivate Knowledge Sharing
- Deploy a Targeted Communication Plan
- Example of BPM Alignment
- Course Evaluation
Costs
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Develop a common understanding of Business Process Management (BPM)
- Learn the components of a BPM business case
- Build experience building a draft business case
- Engage a network of BPM practitioners
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...