Course description
Understanding how to plan and conduct benchmarking activities results in more successful and trusted information for decision-makers. This course drills into the four phases of benchmarking - plan, collect, analyze, and apply - with a focus on the techniques and skills needed to perform benchmarking projects. These skills vary by type of benchmarks and their expected use, as well as the form it is provided to the target audiences.
Upcoming start dates
Who should attend?
Audience
Benchmarking managers and specialists who will conduct projects to measure and compare performance within an organization.
Training content
Chapter 1: Setting the Stage - Benchmarking Execution
- Organizational Readiness Assessment for Benchmarking
- Defining the Scope
- Benchmarking Scope: Template
- Creating a Business Value Path
- Business Value Path Example
- What to Measure?
- Metric Examples
- Challenges of Metrics/KPIs
- APQC’s Benchmarking Methodology
- APQC’s Benchmarking Code of Conduct
Chapter 2: Plan
- Benchmarking Structure
- Roles and Responsibilities of Benchmarking Team Members
- Plan: Purpose
- Plan: Tools
- Plan: Deliverables
- Plan: Keys and Roadblocks
- The Art of Survey Design
- Subjective Rating ≠ Metrics
Chapter 3: Collect
- Collection Process
- What is Secondary Research?
- Secondary Research PDF Download
- The Screening Process
- Primary Research – Finding Partners
- Screening Survey Email Template
- Selecting the Right Partners
- Selection Tool Instructions
- High-Yielding Screening Survey
- Detailed Questionnaire Design
- Site Visit Guide
- Conducting Interviews
- Collect: Tools
- Collect: Deliverables
- Collect: Keys and Roadblocks
- Preferred Collection Type
Chapter 4: Analyze
- Data Validation is Critical
- Data Analysis: Descriptive
- Data Normalization
- Example of Summary Statistics
- Relationship Testing
- Data Analysis: Qualitative
- Analyze: Tools
- Analyze: Deliverables
- Analyze: Keys and Roadblocks
Chapter 5: Adapt
- The Final Report
- Adapt Tools
- Adapt: Deliverables
- Adapt: Keys and Roadblocks
Chapter 6: Summary & Wrap-Up
- Highlights and Wrap-Up
- Course Evaluation
Costs
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Benchmark scope
- Detail the benchmark methodology of planning, collecting, analyzing, and adapting the data from a benchmarking perspective.
- Understand why and how to scope benchmarking efforts
- Demonstrate skills for APQC's proven benchmarking methodology - plan, collect, analyze, and adapt
- Scale benchmarking to align with the needs and expected applications of the stakeholders
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
Contact this provider
APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...