Course description
This Learning Lab furthers the understanding of the learning outcomes from the Building a High-Powered KM Strategy Instructor Led course through hands-on applications.
Find success in defining, refining, and aligning a Knowledge Management (KM) strategy that is right-sized to the business. This course will focus on the process steps required to develop, align, and execute a KM strategic plan. Participants will simulate being part of a diverse KM team that represents the competing needs, perspectives, and focus areas that are typical in many organizations. Through a series of iterative working sessions, the team will learn to align, coordinate, and rally around a common KM strategy that will chart a course to focused and value-producing change. Working together, the team will produce a KM strategy that has shared ownership and can be implemented across the organization.
Upcoming start dates
Who should attend?
Audience
Individuals in organizations who are developing their KM programs, preparing a budget for KM, and building standard, replicable KM processes.
Training content
Chapter 1: Setting the Stage
- APQC’s Knowledge Flow Process
- KM Approaches Enable Knowledge Flow
- APQC Knowledge Management Framework
- Scenario Introduction
- Roles & Responsibilities
Chapter 2: Round #1 – Current State Assessment
- Round 1 Instructions
- Activity
- Round 1 Debrief
- Roadblocks to Success
Chapter 3: Round #2 – Develop a KM Value Proposition, Objective, & Supporting Strategies
- Round 2 Instructions
- Activity
- Round 2 Debrief
Chapter 4: Round #3 – Building the Strategic Plan
- Round 3 Instructions
- Activity
- Round 3 Debrief
- Roadblocks to Success
Chapter 5: Round #4 – Getting Approval
- Round 4 Instructions
- Activity
- Round 4 Debrief
Chapter 6: Best Practices for Strategic Planning for KM
- Strategic Framework
- Have A Plan
- Knowledge is a Strategic Asset
- TCK Best Practices
- Techniques to Identify Critical Knowledge
- Bring It All Together
- Start with Clear-Eyed Assessment of Needs and Current Practices
- Assess the Current State
- Focus on Most Urgent Challenges & Opportunities
- Define Your KM Strategic Framework
- Common KM Objectives
- Strategy Example
- Define the Strategy Requirements
- Confirm Scope
- Identify Resource Requirements
- Common KM Core Team Roles
- Business Roles Drive KM Success
- Example: KM Roles in the Business
- Link KM Strategies to the Desired Outcomes
- KM Capabilities
- Assess Critical Success Factors, Gaps, and Potential Risks
- Scale and Improve Based on What Works
- Focus on the Fundamentals
Chapter 7: Summary & Wrap-Up
- Highlights and Wrap-Up
- Course Evaluation
Costs
Half-Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Uncover common and less common goals and needs across diverse stakeholders and teams,
- Develop a KM strategy that directly addresses shared needs, and
- Gain buy-in and drive collaboration for putting the strategy into action.
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
Contact this provider
APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...