Course description
This Learning Lab furthers the understanding of the learning outcomes from the Embedding Knowledge In the Flow of Work Instructor Led course through hands-on applications.
KM practices make the most impact when they are embedded into how work gets done. This course will focus on how to use principles of process design and analysis to help knowledge flow across the enterprise. A knowledge management governance focused on processes and roles will be introduced and used to support interactive exercises. While we can aid the transfer and application of better knowledge practices through training and other above-the-flow activities, people are more likely to embrace and apply practices that are part of how work is defined and managed. Participants will step into a typical workplace environment to confront challenges like finding and reusing knowledge and see how these challenges impact performance and morale. Working with KM experts, the team will identify critical knowledge needs and redesign the workflow such that knowledge is captured and transferred while the work is being performed.
Upcoming start dates
Who should attend?
Audience
Anyone tasked with leading or supporting a knowledge management initiative or program in their organization.
Training content
Chapter 1: Setting the Stage
- Scenario Introduction
- Critical Knowledge
- APQC Knowledge Flow Process
- SIPOC
- KM Approaches
- Scenario Overview
Chapter 2: Assess the Current State
- Instructions & Assumptions
- Information Packets
- Analyze Stakeholder Interview Notes
- KM Value Proposition
- Identify Opportunities to Apply KM & Improve Knowledge Sharing
- Debrief
Chapter 3: Analyze Knowledge Flow & Risks
- Instructions & Assumptions
- Analyze Knowledge Map
- Identify Risks or Issues from the Knowledge Map
- Debrief
Chapter 4: Design KM Approaches
- Instructions & Considerations
- Identify Critical Knowledge
- Identify Opportunities to Embed Knowledge in Workflows
- Identify 1-2 KM Approaches
- Debrief
Chapter 5: Prepare to Pilot
- Instructions & Considerations
- Design the Pilot Opportunity
- Success
- Debrief
Chapter 6: Wrap Up
- EKITF Best Practices
- Wrap Up
- Course Evaluation
Costs
Member: 10,000/day
Non-member: 12,500/day
Up to 20 participants
Certification / Credits
Learning Outcomes
- Identify critical knowledge
- Align and embed knowledge practices within business processes
- Support knowledge engagement and enable change at the line employee level
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...