Course description
There are three reasons to measure knowledge management: 1) Demonstrate value; 2) Determine where to invest, more or less, in knowledge management; and 3) Drive knowledge-sharing behaviors. Many organizations struggle to measure the gains that knowledge management promises to offer. A KM measurement strategy is vital to build buy-in and show KM leaders and managers where they are succeeding and where further investment is needed to achieve knowledge-related objectives. A good measurement strategy will help drive to higher maturity levels of KM capabilities.
This workshop will focus on strategies and approaches to systematically measure the efficiency of KM. Through discussion and activities, participants will learn what measures are appropriate for the KM approaches they are using and how to track and interpret those measures over time.
Upcoming start dates
Who should attend?
Audience
- Business leaders for knowledge-intensive work
- Knowledge management leaders who measure the effectiveness and impact from KM efforts
- Knowledge specialists who scope and measure KM improvements
Training content
Chapter 1: Fundamentals for Measuring KM
- Gauging the Value and Impact of KM
- Activity – Challenges for Demonstrating KM Value/Impact
- APQC’s Levels of KM Maturity℠
- General KM Approaches and Activities
- Link KM Activities to the Business
- Aligning KM to Business Value
- Measurement and Your Audience
- Involve Key Business Stakeholders
Chapter 2: Aligning KM to Business Value – Frameworks and Processes
- Aligned Measures Tell a Meaningful Story
- Components of your “KM Story”
- Develop Your Story
- Value Path Exercise Example
- The Big Picture
- Example: Organization Case Study
- Value Path Logic (Example 1)
- Value Path Logic (Example 2)
- Value Path Logic (Example 3)
- Value Path Template
- Activity – KM and Process Measures
- Recap
Chapter 3: Developing Useful KM Measures
- Group Activity – Important Measures for Leadership
- Measures from KM
- Soft and Hard Measures
- KM Measurement Dashboard
- What Measures Should Be Considered?
- Value Path Measures (Example 1)
- Value Path Measures (Example 2)
- Value Path Measures (Example 3)
- Group Activity – KM and process measures
Chapter 4: Highlights and Wrap-Up
- Steps to Creating and Sustaining a KM Measurement Program
- Highlights and Wrap-Up
- Course Evaluation
Costs
Half Day
Member: $7500/half-day
Non-member: $9250/half-day
(Up to 15 participants)
Full Day
Member: $10,000/day
Non-member: $12,500/day
(over 15 participants)
Certification / Credits
Learning Outcomes
- Identify measurement frameworks that align knowledge management to business processes and outputs.
- Understand how to use APQC’s Value Path technique.
- Use stories to link the cause and effect identified with value paths.
- Gain insight into ways to build knowledge management buy-in.
Quick stats about APQC?
Over 1,000 organizational members in 45 industries worldwide
Providing benchmark data with more than 4,360,000 data points
Providing counsel based on 45+ Years of benchmarking and best practices research
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APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to...