SMART Performance Management

AMA - American Management Association
Training overview
Professional Course
Virtual Classroom
1 lessons
From 279 USD
Start dates

Place & Start

279 USD

279 USD

279 USD

279 USD
AMA - American Management Association

Course description

SMART Performance Management

No matter what template or process your organization might use for performance management, it’s still necessary to do the hard part on your own: assess an employee’s performance, results, and development—and then discuss and document it with them one-on-one. It’s no wonder both managers and team members resist or procrastinate when it comes to this required process.

But by incorporating SMART goals into the goal-setting process (Specific, Measurable, Achievable, Relevant, and Time-bound)—plus a logical sequence of actions—managers and employees can communicate about performance with greater openness, clarity and confidence. This course will help you build skills you can use for every performance review you undertake, using a systematic approach to performance planning, calibration, and the appraisal itself.

How You Will Benefit

Discussing and agreeing on responsibilities and expectations. Indentifying which responsibilities are the most important. Developing SMART goals for the most important responsibilities. Partnering and agreeing on how you will work together.

Who should attend?

Managers and supervisors who want to ensure optimal team performance through individual performance management, and who wish to apply a reliable and organized approach for conducting effective performance reviews that can help ensure success.

Training content

Performance Planning

  • Discussing and agreeing on responsibilities and expectations
  • Identifying which responsibilities are the most important
  • Developing SMART goals for the most important responsibilities
  • Partnering and agreeing on how you will work together

Performance Calibration

  • Providing day-to-day feedback
  • Conducting coaching discussions
  • Assigning work and delegating for development
  • Engaging in discipline discussions
  • Conducting quarterly performance alignment discussions

Performance Appraisal

  • Writing the appraisal
  • Conducting the appraisal discussion


Course price for:

  • Non Members: $279
  • AMA Members: $249
  • GSA: $236

Certification / Credits

CEU: 0.2

About AMA

American Management Association Company Info

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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Contact info

AMA - American Management Association


Average rating 4.6

Based on 14 reviews.

Cathy J.

I so appreciated her examples which I could apply to my enviroment.

Marie Nancy P.

I felt that the training was really just a skimming of the material, and would have enjoyed digging a little deeper. Of course, that would have likely required more time.

Amy P.

Effective and Enjoyable learning! Thank you.

Training reviews
Course rating
Based on 14 reviews.
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