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How to Communicate with Diplomacy, Tact and Credibility

AMA - American Management Association
Training overview
Length: 4 days
Price: 2,095 - 2,195 USD
Training type: Classroom / Public
Rating: (1250 Reviews)
Course homepage: Click here
Next start date: 1/17/2019 - Arlington
Start dates
2,195 USD
2,195 USD
Newport Beach
2,195 USD
2,195 USD
2,195 USD
2,195 USD

Course description

How to Communicate with Diplomacy, Tact and Credibility

How to Communicate with Diplomacy, Tact and Credibility - a 2-day classroom seminar by AMA

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

How you will benefit:

  • Apply diplomacy and tact to be a credible and effective communicator 
  • Manage the impact your communications have on your image 
  • Define and leverage your communication style 
  • Develop and demonstrate better listening skills 
  • Understand the importance of perceptions 
  • Explore communication style differences and learn to flex your own style 
  • Recognize the impact of stress on communications and be able to adjust for it 
  •  Know what makes effective, powerful communication and develop the skills to model it

Find out more here

Who should attend?

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.

Training Content

This training course will cover:

The Importance of Perception

  • Understanding how perception and image can impact others’ perception of you and your performance
  • Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

  • Knowing how style impacts the image others have of you 
  • Flexing your style to communicate with more diplomacy, tact and credibility 
  • Completing the Insight Inventory® to better understand how style affects your communication effectiveness 
  • Flexing your style to gender, generation and position 
  • Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication 

  • Identifying and removing the roadblocks to effective communication 
  • Knowing how to positively impact the visual, verbal and vocal components of communication 
  • Describing the Know-Feel-Do Model of communicating 
  • Implementing strategies for powerful communications and practicing them 
  • Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills 

  • Applying good listening skills in order to communicate with diplomacy, tact and credibility 
  • Identifying the barriers and obstacles to effective listening 
  • Using good listening skills to build and improve your image 
  • Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

  • Defining the five actions that make for credible communication 
  • Applying diplomacy, tact and credibility skills to create more effective communication 
  • Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
  • Being aware of your “hot buttons,” and preparing before you face these situations


The course is priced as follows: $2095 - Non-members
$1895 - AMA members
$1795 - GSA price

About supplier

The American Management Association

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...

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Contact info

AMA - American Management Association


Tim M.   |   5/7/2018
Day 1 was awesome. Day 2 content was "Fair" at best. It almost felt like Day 2 was a filler in order to have 2 full days of content. I think there's so much more to share about this topic Day 2 could've been so much more relevant.
Kevin J.   |   5/7/2018
The facility and the facilitator were top notch. The content was relevant to inspire student participation and involvement. I would recommend this class to any person looking to improve their communications styles to incorporate diplomacy, tact and credibility.
Narmila n.   |   5/5/2018
It was a dynamic course. With an appropriate methodology for the group, which helped to comply with the syllabus and the expectations of the program.The knowledge and experience of the facilitator helped to create a comfortable environment for the participants to share their experiences and work on them.
Training reviews
How to Communicate with Diplomacy, Tact and Credibility
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