Professional Course

Handling Difficult Conversations at Work

Length
1 lessons
Price
199 USD
Next course start
Inquire for more information (+2 start dates)
Delivery
Webinar, Virtual Classroom
Length
1 lessons
Price
199 USD
Next course start
Inquire for more information (+2 start dates)
Delivery
Webinar, Virtual Classroom
From 199 USD / person

Course description

AMA - American Management Association

Handling Difficult Conversations at Work

Do You Want to Be a Bad Boss?

Yeah, me too! And guess what, I AM! Now, for the first time ever, I'm sharing my easy step-by-step approach to alienating, infuriating and demoralizing the people you lead!

It's fun!

Join me, Gil Kaggis, as I share the secrets to my success in this tell-all AMA webinar!

This high-energy session explores the real-world business challenges of bad leadership through the lenses of two experts: Gil Kaggis, a fictional business guru and a self-taught leadership expert (played by Bob Kulhan) and Bob Kulhan, a Chicago-trained elite improv veteran, Adjunct Professor at Duke Fuqua, Author of Getting to ""Yes And"": The Art of Business Improv, and Founder and CEO of Business Improv® (also played by Bob Kulhan).

Bob will demonstrate the tenets of improvisation and how they can be used to improve communication in an incredibly entertaining and thought-provoking way.

You'll discover how Business Improv® techniques strengthen a skill set directly related to team communication, collaboration, building trust, influence, alignment, conflict management, and creating a culture of acceptance.

Bob's secret recipe combines the psychology behind decision-making with the very best aspects of Business Improv's customized, high-energy, experiential learning, which drives measurable and sustainable results.

How You Will Benefit

After completing this course, you will be able to:

  • Understand how to prepare for and carry out a difficult conversation
  • Know how to use improv techniques to create an effective dialogue in a challenging situation

Upcoming start dates

Choose between 2 start dates

Inquire for more information

  • Webinar
  • Online

Inquire for more information

  • Virtual Classroom
  • Online

Training content

For 90 minutes, you’ll discover the good, the bad, and the ugly approaches to communicating with your employees, including:

From Gil: Difficult Conversations

  • How to blindside people and make any conversation feel like an attack
  • The “art of the steamroll” – how to shut people down, alienate and/or otherwise ignore them in difficult conversations
  • Nonverbal communication tactics to demonstrate judgment
  • Fear – it’s better to be feared than get caught wearing someone else’s underwear
  • Rigidity – the most powerful tool in any difficult conversation
  • How to suffocate ideas, smother morale and suppress intrinsic motivation in others

From Bob: Difficult Conversations

  • How to successfully engage in difficult conversations
  • How to manage challenging conversations with success
  • Meaningful and healthy debate – ways to disagree without being disagreeable
  • Joint problem-solving solutions – communication & collaboration
  • How to postpone judgment to integrate ideas quickly while balancing reactions thoughtfully
  • So, if you feel anxiety when having the tough talks with your staff, join us to learn a powerful approach that turns stressful conversations into positive results.

Costs

Course price for:

  • Non Members: $199.00
  • AMA Members: $199.00
  • GSA: $199.00
AMA - American Management Association

American Management Association Company Info

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

Read more and show all training delivered by this supplier

Ads

Case Studies