Show as: Mobile

Work in L&D? Contribute to research that will shape our 2021 L&D Report! Take our survey

Handling Difficult Conversations at Work

AMA - American Management Association
Training overview
Professional Course
1 Lessons
From 199 USD
Start dates
199 USD
Inquire for more information
AMA - American Management Association

Course description

Handling Difficult Conversations at Work

Do You Want to Be a Bad Boss?

Yeah, me too! And guess what, I AM! Now, for the first time ever, I’m sharing my easy step-by-step approach to alienating, infuriating and demoralizing the people you lead!

It’s fun!

Join me, Gil Kaggis, as I share the secrets to my success in this tell-all AMA webinar!

This high-energy session explores the real-world business challenges of bad leadership through the lenses of two experts: Gil Kaggis, a fictional business guru and a self-taught leadership expert (played by Bob Kulhan) and Bob Kulhan, a Chicago-trained elite improv veteran, Adjunct Professor at Duke Fuqua, Author of Getting to ""Yes And"": The Art of Business Improv, and Founder and CEO of Business Improv® (also played by Bob Kulhan).

Bob will demonstrate the tenets of improvisation and how they can be used to improve communication in an incredibly entertaining and thought-provoking way.

You’ll discover how Business Improv® techniques strengthen a skill set directly related to team communication, collaboration, building trust, influence, alignment, conflict management, and creating a culture of acceptance.

Bob’s secret recipe combines the psychology behind decision-making with the very best aspects of Business Improv’s customized, high-energy, experiential learning, which drives measurable and sustainable results.

Training content

For 90 minutes, you’ll discover the good, the bad, and the ugly approaches to communicating with your employees, including:

From Gil: Difficult Conversations

  • How to blindside people and make any conversation feel like an attack
  • The “art of the steamroll” – how to shut people down, alienate and/or otherwise ignore them in difficult conversations
  • Nonverbal communication tactics to demonstrate judgment
  • Fear – it’s better to be feared than get caught wearing someone else’s underwear
  • Rigidity – the most powerful tool in any difficult conversation
  • How to suffocate ideas, smother morale and suppress intrinsic motivation in others

From Bob: Difficult Conversations

  • How to successfully engage in difficult conversations
  • How to manage challenging conversations with success
  • Meaningful and healthy debate – ways to disagree without being disagreeable
  • Joint problem-solving solutions – communication & collaboration
  • How to postpone judgment to integrate ideas quickly while balancing reactions thoughtfully
  • So, if you feel anxiety when having the tough talks with your staff, join us to learn a powerful approach that turns stressful conversations into positive results.


Course price for:

  • Non Members: $199.00
  • AMA Members: $199.00
  • GSA: $199.00

Certification / Credits

After completing this course, you will be able to:

  • Understand how to prepare for and carry out a difficult conversation
  • Know how to use improv techniques to create an effective dialogue in a challenging situation

About AMA

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...

Read more and show all training delivered by this supplier

Contact info

AMA - American Management Association

Training reviews

No reviews available

Special Offers
Experience best-in-class virtual...
AMA - American Management Association
Read more

Need help with your search? offers a free consultancy service to help compare training for you and your team

Request a free quote

Request a free training quote