Course description
This supervision skills course will start by introducing you to effective group and team management techniques. You will learn how to use KASH (Knowledge, Attitude, Skills, and Habits) to improve your team and to help resolve a conflict. You will then cover the topic of group dynamics and learn the characteristics of team design. You will also study team leadership and autonomy, learn how to organize effective teams, and understand important team roles and responsibilities.
Next, you will learn how to handle clashing personalities and how to take corrective action as a supervisor. The course will then give you some great skills for preventing and handling a grievance. You will then learn how to give constructive feedback that will benefit both the individual employee and the company as a whole. You will also learn how to manage change in the workplace as well as study the four practical guidelines for planning change and the transition curve.
Every manager dreams of developing and maintaining a productive workforce. This free online management course will teach you some really helpful strategies and techniques for doing just that. The course will be well suited to small business owners and aspiring managers who are seeking to improve their skills and develop their team and career. So, check out the course today, and discover some great strategies for developing a harmonious workforce.
Upcoming start dates
Training content
Module 1: Managing Groups and Teams
Description: In this module, you will learn about effective ways to manage groups and teams in the workplace. You will learn about using KASH to improve the team and how to resolve team conflict.
- Learning Outcomes
- Group Dynamics
- Understanding Team Design Characteristics
- Roles and Teams
- Team Leadership and Autonomy
- Organizing Effective Teams
- Team Roles and Responsibilities
- Lesson Summary
Module 2: Taking Action in the Workplace
Description: In this module, learn how to take corrective action as a supervisor and how to prevent and handle a grievance. This module will also teach you how to manage change in the workplace.
- Learning Outcomes
- Corrective Action
- Change
- Tips for Interacting in the Workplace
- Lesson Summary
Course assessment
- Assessment: Managing Groups and Employee Interaction: Final Assessment
Certification / Credits
After completing this Supervision course, you will:
- Explain group dynamics and development
- Explain how to organize effective teams
- Describe how to build and maintain cohesive teams
- List the four practical guidelines for planning change
- Explain the transition curve
- Describe tips for handling difficult behaviors in a meeting
- Discuss how to prevent a grievance
- Explain how to provide constructive feedback
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Alison Free Learning
Alison is the world’s largest free online empowerment platform for education and skills training, offering thousands of CPD-accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone,...