Course description
If you are interested in learning how to thoroughly conduct audits or prepare your company for certification body audits, then this ISO certification is for you. It begins by defining objective evidence and debunking common misconceptions about it. In addition, the crucial terms typically used in audit reports will be explained. If your organization's Quality Management System (QMS) is an afterthought, you will learn how the proper adoption of ISO can be used to increase the quality of products and services.
This ISO 9001 certification builds a clear and concise explanation of what the ISO 9001:2015 standard requires and provides real-life examples of what auditors should look for and what auditees should expect from an auditor during an audit. This course provides clarity on the more basic elements and advanced principles alike, no matter where you are in your ISO journey.
The content is presented by an engineer who has implemented and developed quality systems and certified companies to the standard. Some of what you will learn includes common misconceptions, what objective evidence is, the differences between requirements and recommendations, the many important components of an audit and its checklist along with the many forms of objectives used by businesses to satisfy requirements. If you are in the fields of quality assurance and/or quality checking (QA and QC) or if you are an aspiring auditor, then you should enrol for this technical course that debunks common myths about the auditing process, why the ISO 9001:2015 standard is important and what you can do to remain compliant.
Upcoming start dates
Training content
Rationale of Objective Evidence
Description: The basis for objective evidence is explained in this module. You will learn what objective evidence is, what audit findings are, what nonconformance is, and how to deal with risks and opportunities.
- Learning Outcomes
- Objective Evidence and Audit Finding Categories
- Nonconformance and Severity
- Objective Evidence of Conformity
- Lesson Summary
The Importance of "Shall"
Description: This module introduces you to the term 'shall,' which is frequently used in ISO standards. It will also be compared and contrasted with other terms by the instructor.
- Learning Outcomes
- All About "Shall"
- Audit Checklist and Infrastructure
- Lesson Summary
Confusing Terminology Leads to Non-Conformances
Description: This module walks you through some of the unfamiliar terms used in the ISO Standard and helps you better comprehend some of the wordy aspects of the Standard.
- Learning Outcomes
- Confusing Terms and Quality Objectives
- Interested Parties and Competence Records
- Risks and Opportunities
- Lesson Summary
Using Objective Evidence to Meet ISO Requirements
Description: This module demonstrates how to use objective evidence to ensure that all ISO requirements are met. You will learn how to put remedial steps into action.
- Learning Outcomes
- Monitoring and Measuring Resources
- Control and Writing the Non-conformance
- Corrective Actions and Conclusion
- Lesson Summary
Course assessment
- Assessment: ISO 9001:2015 Non-conformances and Corrective Actions Explained - Course Assessment
Certification / Credits
By the end of this course, you will be able to:
- Outline the common misconceptions about objective evidence
- Define the concept of objective evidence
- Distinguish the differences between minor and major nonconformance
- Describe how a client may conform to objective evidence
- Recognise the difference between requirements and recommendations
- Indicate whether and how your organisation complies with ISO standards
- Summarise all the important components of an Internal Audit Checklist
- Compare and distinguish between important but unfamiliar terms (i.e. Quality Objectives, Interested Parties, Competency Records, and Risks and Opportunities).
- List the ISO requirements for Quality Objectives, Interested Parties, Competency Records, and Risk Assessment.
- Recall the types of objective evidence that businesses might use to meet monitoring and measurement requirements
- Outline the various types of objectives used by businesses to meet the requirements
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